Hawaii Randy's Real Estate Opinions: Why is Your Real Estate Client Calling Me?

Why is Your Real Estate Client Calling Me?

If your real estate client is calling me, you are probably doing something really wrong.

Phone CallLately we are seeing a pattern of clients of other agents that I am in transactions with, calling me.  In the last three months:

  • One seller asked me if I had heard from their agent, because they can’t seem to reach them.
  • Another seller asked if their agent relayed their response to our repair request, because they didn’t trust their agent. 
  • Last week an agent and their buyers from one of my listing transactions, were on a conference call with me.  The buyers wanted advice on how to best proceed with their loan.  Their agent was not as well versed on VA loans as I was.
  • The craziest one is where the seller’s agent (a principal broker) asked me to meet with their clients at my office and do a contract signing.  To make it even crazier, they wanted me to explain the contract to their client. What were they paying their agent for?

I know you are thinking they were limited service agents or discount brokers.  That wasn’t the case, all were full service brokers.  Maybe not yours or my idea of full service, but that is what was advertised.

If their client is calling me instead of their agent, they probably hired the wrong agent.  Shame on their agent if they are not properly communicating with their client and giving them a great experience.  You can be sure of one thing.  Those clients will not be a source of repeats or referrals for that agent.

For me it is extremely uncomfortable.  I have to walk on egg shells to be sure I do not say or do the wrong thing.  It is easy to cross the line with the code of ethics in those situations.  It can also increase my liability tremendously.  On the other hand I also have to protect the interests of my clients, to ensure the transaction keeps moving to the finish line.

When contacted by the other agent’s client, I do a few things.

  1. Speak positively of their agent and recommend they call them.
  2. Be friendly and supportive.
  3. Keep the conversation as short as possible and professional.
  4. Contact the other agent and inform them of the call.  I also update my client.

There are some clients that will just contact everyone, including the other agent no matter what their agent does.  That hasn’t been the case the majority of the time.

If you are working with an agent and you do not feel things are going in the right direction and you have concerns about your representation, here are a few things you can do.

  1. Speak to your agent and let them know about your concerns.  Give them the opportunity to correct the problem.
  2. Get their broker involved.  Every real estate company has a managing broker or brokers.  Their job is to oversee that activity of their agents and to protect the consumers.
  3. If your agent is a Realtor, call the local Board of Realtors.  They offer Ombudsman service to help you resolve issues during and after the transaction.  If they are unable to resolve the problem, they also offer mediation and arbitration, along with a professional standards committee.  They will have a person, who can walk you through the process.
  4. If it becomes serious and is a legal issue, contact a local attorney for advice.

If you are on Oahu and looking for an agent who puts your needs first and will always respond to you.  Give me a call.  If you are in other parts of the country, we provide a Realtor® referral service that is free to you and can help pre-screen potential agents.



Randy L. Prothero, REALTOR®

Broker-in-Charge, ABR, AHWD, CRB, CRS, e-PRO, GRI, MRP, SFR

eXp Realty

Team Leader - "The Prothero Group"

Randy Prothero is well established as an expert in working with military / VA clients and first time home buyers.  His home seller's (listing) campaign is one of the most aggressive marketing programs in the area.  His luxury home listings sell faster and for more money.

Based out of Mililani, Hawaii. Randy services the island of Oahu (Honolulu County) Performs mediations and ombudsman services for the Board of Realtors.  To improve overall professionalism in his area Randy also offers classes for real estate agents. 

www.HawaiiRandy.comOahu (Honolulu County) Property Search  Hawaii Military Relocations

Comment balloon 89 commentsRandy Prothero • October 25 2015 07:19PM


Yes, it usually means that agent is lacking in the communication expediency department.

But on occasion, I have run into obsessive/compulsive clients that need something in 2.3 seconds due to their own insecurities.

Posted by Ralph Gorgoglione, Hawaii and California Real Estate (310) 497-9407 (Maui Life Homes / Metro Life Homes) almost 4 years ago

Some of these sound like close encounters of the UGH OH kind.  I'd not want to "explain" the contract to the other party, etc. etc.  You handled it professionally suggesting the managing broker get involved.  

Posted by Carla Muss-Jacobs, RETIRED (RETIRED / State License is Inactive) almost 4 years ago

It is not only an agent lacking in their responsibilities, but also one that is not properly communicating with their client properly.  I had a client that recently as well.  They called me instead of their agent and I had to do the dance to protect myself and my buyer

Posted by Ed Silva, Central CT Real Estate Broker Serving all equally (RE/MAX Professionals, CT 203-206-0754 ) almost 4 years ago

Wow.  What are the other agents getting paid to do?  

Posted by Karen Feltman, Relocation Specialist in Cedar Rapids, Iowa (Cedar Rapids/Iowa City, IA KW Legacy Group) almost 4 years ago

You are right, if you are receiving calls from someone represented by a REALTOR, they are not doing their job.  GREAT post!

Posted by Joan Cox, Denver Real Estate - Selling One Home at a Time (House to Home, Inc. - Denver Real Estate - 720-231-6373) almost 4 years ago

This is incredible.  I have not heard about this happening in my area.  However, we have many agents both seller/buyer who don't have a clue what they are doing.  It is most troublesome.

Posted by Joan Whitebook, Consumer Focused Real Estate Services (BHG The Masiello Group) almost 4 years ago

Yep every once in a while a client will just call eveeryone for everything. Once in a while an agent will be mia for a day or two and their client panics. I usually refer the caller to the appropriate broker and update my client.

Posted by Anthony Saunchez, How can we be of service (Campa Properties) almost 4 years ago

I've had a few times where buyers have called and not wanted to "bother" their agent, but your encounters are beyond words.  Those agents should just be fired.

Posted by Tammy Lankford,, Broker GA Lake Sinclair/Eatonton/Milledgeville (Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668) almost 4 years ago

Wow  Randy Prothero .  The one where they did not trust their agent.... just wow.

Posted by Vera Gonzalez, Gonzo For Real Estate (RE/MAX Suburban, Inc.) almost 4 years ago

Great post Randy. Knowing you for MANY years, you are the top professional and I am always honored to be either working with or on the other side of!

Posted by Celeste "SALLY" Cheeseman, (RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE (Liberty Homes) almost 4 years ago

Randy Prothero sometimes some buyers want 'out' - so they do call other agents.

Specially when they find they are not served the best.

(And as much as I like to accept others clients, I just feel bad for them....)

Posted by Praful Thakkar, Andover, MA: Andover Luxury Homes For Sale (LAER Realty Partners) almost 4 years ago

And yet we wonder why the public thinks so little of our usefulness and value.

Posted by Jon Quist, Tucson's BUYERS ONLY Realtor since 1996 (REALTY EXECUTIVES TUCSON ELITE) almost 4 years ago

I wonder if any of those agents told their clients not to call you, but they did it anyway...  It sounds as though a few of the agents were the ones who suggested they call - that's just nuts.

Posted by Kat Palmiotti, The House Kat (406-270-3667 (MT), 914-419-0270 (NY), Broker in NY with Grand Lux Realty and in MT with (coming soon!)) almost 4 years ago

Very well put:

If their client is calling me instead of their agent, they probably hired the wrong agent.  Shame on their agent if they are not giving them a great experience.  You can be sure of one thing.  Those clients will not be a source of repeats or referrals for that agent.

Posted by Sham Reddy CRS, CRS (H E R Realty, Dayton, OH) almost 4 years ago

You're right, this is very sad.  Sounds like they may be new agents (or maybe part time).  Regardless, they are not providing good service to their clients.  Sounds like their broker needs to do more training and expectation setting.

Posted by Debbie Gartner, The Flooring Girl & Blog Stylist -Dynamo Marketers (The Flooring Girl) almost 4 years ago

I had client whom we wrote contract was not happy with terms. She called the listing agent later asking him to represent her for less $.  The broker did not contact me quickly and it was in pending status from a different buyer.

I think the buyer would likely not get loan but the listing agent is a pro. The communication broke down completely.  

Posted by Sam Shueh, mba, cdpe, reopro, pe ( (408) 425-1601) almost 4 years ago

The integrity of the buyer is questionable. I can handle the realtor side.  How to you fire your own client?

Posted by Sam Shueh, mba, cdpe, reopro, pe ( (408) 425-1601) almost 4 years ago

It has happened here as well, most often the buyer or seller cant reach their agent and wants to know what to do next. I just hope consumers would take time to hire a good agent rather than hiring the biggest or just any agent, 

Posted by Scott Godzyk, One of the Manchester NH's area Leading Agents (Godzyk Real Estate Services) almost 4 years ago

Seems about half the buyer phone calls I get are from buyers who first want to ask a bunch of questions about the house.  Then at the very agent, they say they have an agent and want to see inside.  The buyer does all the homework but the agent still gets the big payday. 

Posted by Rob Arnold, Metro Orlando Full Service - Investor Friendly & F (Sand Dollar Realty Group, Inc.) almost 4 years ago

Its like anyone else who knows their stuff. Those people shine a light on those who don't...

Posted by Richie Alan Naggar, agent & author (people first...then business Ran Right Realty ) almost 4 years ago

When I have a listing, I get these calls all the time. Their agent hasn't done the job getting them the listing or information. 

Posted by Karen Fiddler, Broker/Owner, Orange County & Lake Arrowhead, CA (949)510-2395 (Karen Parsons-Fiddler, Broker 949-510-2395) almost 4 years ago

Great post and it happens more often that you think.  Definitely an awkward moment!!

Posted by Shirley Coomer, Realtor, Keller Williams Realty, Phoenix Az (Keller Williams Realty Sonoran Living) almost 4 years ago

Solid advice here that demonstrates professionalism. Clients don't always understand how "we" work.

Posted by Gary L. Waters Broker Associate, Bucci Realty, Fifteen Years Experience in Brevard County (Bucci Realty, Inc.) almost 4 years ago

Randy Prothero Rarely, make that never, has this happened to us.  The closest we came was when a Buyer Agent essentially abandoned their Buyer prior to closing and the Buyer's Lender stepped into the primary contact role - language barriers, short sale, etc.  It closed - that was the important thing - just needed extra effort to drag it across the finish line!  Reblog of the day!

Posted by Tony and Suzanne Marriott, Associate Brokers, Serving Scottsdale, Phoenix and Maricopa County AZ (Haven Express @ Keller Williams Arizona Realty) almost 4 years ago

As an agent if I have a question I go to my broker. I do not want to look incompetent to my client. I'll even Google it if I can't get a hold of my broker!

Posted by Raul Rodriguez, Looking out for the client's interest and not my p (Covenant Partners Realty) almost 4 years ago

Randy, I hate doing my job and the other realtors job as well.

Posted by Mike Frazier, Northwest Tennessee Realtor (Carousel Realty of Dyer County) almost 4 years ago

As a listing agent I do what I have to do to get a listing sold. Showed a house to a buyer represented by another agent. I was literally 3 minutes from the listing and headed there. No issue the buyer informed me they were working with agent right from go. The second time she called and wanted to see the home again I told her she needed to contact her agent.  

Posted by Bill Reddington, Destin Florida Real Estate (Re/max Southern Realty) almost 4 years ago

It's been quite a while since another agents clients called or emailed me with questions that their agent should have answered. Depending upon the scenario I'll either answer the question or try and contact the agent myself to advise them their clients are calling me. 

Posted by Nicole Doty - Gilbert Real Estate Expert, Broker/Owner of Zion Realty ZionRealtyAZ.com (Zion Realty) almost 4 years ago

While we cannot control the work standards of others, we can take ours to a higher level for clients! Great post Randy and congrats on the feature.

Posted by Wanda Kubat-Nerdin - Wanda Can!, So Utah Residential, Referral & Relocation REALTOR (Prado Real Estate South) almost 4 years ago

I get these calls once in a while...and usually when asked why they say the agent has not called them with the answers.   Many times I have not yet heard the question

Posted by William Feela, Realtor, Whispering Pines Realty 651-674-5999 No. (WHISPERING PINES REALTY) almost 4 years ago

Generally, I agree with the premise. But there are some SERIOUSLY flakey buyers out there. I have a young one right now that is bouncing around like the proverbial yo-yo! Told him several times to not contact the other agent about these properties and if he is interested, I will get him the details. Hasn't stopped him from calling 3 listing agents so far. Really don't care if I don't see this one again!

Posted by Jeff Getman, Realty Executives (Realty Executives of Ravalli County) almost 4 years ago

I always let the other agent know their client contacted me. Most do not care as they want someone else to do their job. Often it is because their agent will not answer or return calls. Usually, the inexperienced ARE concerned, not those that have been around a while.

Posted by John Rakoci, North Myrtle Beach Coastal Carolinas (Eagle Realty) almost 4 years ago

I called an agent to tell her that her client was  calling me. "WHAT DID YOU TELL HIM???" with a lot of attitude. "Told him to call you. And you need to answer your phone. 2nd phone call from him. We talked longer thanI wanted. Cut it short as fast as I could.

Posted by Theresa Akin (CORPUS CHRISTI REALTY GROUP) almost 4 years ago

I don't know...I just had one Saturday.. It was a Zillow lead that came in Friday. I always ask if they are working with a Realtor. The guy tells me no. I set up an appointment for Saturday 10 am show up to meet him at the house and he pulls up with another agent. I asked what up?  The other agent said he has bought houses from him before(last one 5 years ago) and the buyer called him that morning said he had an appointment to see a house would he come with him.  I looked at the buyer he said well I called the listing agent he wouldnt let me see it and my Realtor was out of town till today...Some people have the nerve...

Posted by Joel Jadofsky, One of the Top Realtors in Panama City Beach Area (Keller Williams - homes for sale - Florida - Gulf - Beach ) almost 4 years ago

Not surprising at all. These agents continue to give the real estate industry a bad name. 

Posted by Chuck Peterson almost 4 years ago

Great Post Best one I had was Buyer called about one of my listing of course first thing I ask are you Working with a Realtor ? she said yes agent ? But she stays so busy we thought since it was your listing you could show it to us and she will be take care of writing any offer Really 😡 I said Well I would love to but I am really busy myself ! I will be having an open house on Saturday feel free to stop by
Have a great Real Estate Day

Posted by Barbara Flannery, "Homes for Everyone In London Kentucky" (USA Realty,Inc.) almost 4 years ago

Great post.


Posted by EKO KUNTJORO (remax noc) almost 4 years ago

The past month or so I have been training my new transaction coordinator. My first conversation with her was to expect that "we" will be the monitoring both sides of the transaction. Every now and then I run into really good agents - but it is sad to say that too many transactions are handled by less competent agents.

Posted by Tad Navle, Tad Sells Homes (RSVP Real Estate ) almost 4 years ago

Thanks for providing a concise protocol for the public to follow when their agent becomes uncommunicative.    

Also,  thanks for sharing your own rules for dealing with these awkward, increased liability situations!    

Posted by M.C. Dwyer, Santa Cruz Mountains Property Specialist (Century 21 Showcase REALTORs) almost 4 years ago

Simply here in our area, buyers do not know how the real estate process works more often than not.  Informing them is my job. I might even say counseling them.  But they still just don't listen to what you say to them.  They will still contact the listing agent thinking they will get a better deal or more information. Just went through this.

Posted by Rose Mary Justice, Synergy Realty Pros (Synergy Realty Pros) almost 4 years ago

I live in a condo complex and am reasonably conversant with what sales prices work here, the type of financing you can get here and what won't work here (and in every other complex in town) . I can't tell you the number of neighbors who list with the agent that sold them the property or buyers who pick an agent who doesn't know the complex and, then, when they get in trouble the sellers, the lenders, the buyers and everybody else you can think of calls me to bail them out. I help appraisers and lenders to the extent I can. Sellers and buyers get kindly but firmly directed back to the agents they chose on the basis that it is a violation of the Code of Ethics for me to interfere in an existing client relationship. I won't do it. Nor will I call their agent to light a fire under them.


Posted by Teri Buchanan, Seniors Real Estate Specialist in Napa Valley (Level Up Realty) almost 4 years ago

Loved this article!

Posted by Beverly Mandell, Broker Associate (www.mandellproperties.com) almost 4 years ago

I get those calls often. Sometimes it is just a buyer that wants an answer right that second. They call their agent get a voice mail hang up an call me. I just provide them the information so we keep the deal moving forward. I understand you can't answer every call the second it rings. We have multiple clients and can't take calls while in the middle of something with another client. We have family life's go to church and other things that prevent us from answering calls. The way I sent my sellers have hired me to help sell their property. If somebody needs the information I see it as my job to provide it.

Posted by Alan Grizzle, Full Time Realtor, Lifelong Resident of Dahlonega (Chestatee Real Estate) almost 4 years ago

Great post Randy.  I see this as a problem in our area as well.  I've just gotten used to handling both sides so get the job done with the least amount of hiccups as possible.  Been in the business 22 years now and can't tell you how many times I've had to "babysit" another agent's listing.  Really?  


Oh and by the way, a little side-note.   I just wanted to mention you made a comment about "discount brokerages" insinuating that they offer "less service" ... My husband started our company 22 years ago.  We were the First Discount Brokerage firm in Wisconsin and have been FULL SERVICE from day one.  I have never had another agent complain and instead they have done nothing but rave about the smooth transaction and the thorough job by me and my office.  Please do not put all Discount Brokerages in the same camp.  Just like Realtors - there are some good and some not so good.  We pride ourselves in being the Go To Agency and our reputation in this area is top notch!  Just sayin' 

Posted by Diana Dahlberg, Real Estate in Kenosha, WI since 1994 262-308-3563 (1 Month Realty) almost 4 years ago

Sometimes you have to do the other agent's job if you want the transaction to do through.I have learn that it comes with the job.

Posted by Pattie Zanders (Bennett Realty Solutions) almost 4 years ago


I've been fortunate, or lucky, but no issues like this for me in quite some time. It's a tough spot to be in and one has to tread carefully because of potential ethics issues. Good suggestions for those having issues


Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) almost 4 years ago


I always give the other agent a call. It could be a mismatch on the personality and not a good communication match.  Whatever the case I help out to facilitate the transaction. 

Posted by Dana Basiliere, Making deals "Happen" (Rossi & Riina Real Estate) almost 4 years ago

I always tell them they need to contact their agent or the broker in charge.  I will however do what I can to keep the contract moving toward closing for the sake of my client if possible.

Posted by Don Taber, REALTOR / BROKER / CRS / GRI (Our Town Properties, Inc., Wilson, NC) almost 4 years ago

Great post. There is the issue with increased liability. 

Keep the conversation short and have them call their agent is the wisest action to take. 

Posted by Les & Sarah Oswald, Broker, Realtor and Investor (Realty One Group) almost 4 years ago

I've been fortunate with very limited experience in having received these calls. With my limited exposure to this my advice is to politely tell the other agent's client that it is a conflict of interest and also a violation of ethics to hold any substantive conversation with them. I then go on and do advise them that if their agent is not providing them with the service(s) they require or expect, they need to call the Broker of Record or the Managing Broker of the office and speak to them. 

Providing any advice outside of that could open you to a liability that you don't want to possibly defend.

Posted by Bill Morrow, Bill Morrow, Associate Broker (Keller Williams of Central PA) almost 4 years ago

WOW! Great post, great topic!  

I have been getting calls with messages that go like this ...

" Hi Tiffany,  I am calling about the property 1234 ....., we are wondering if we can see it or what y'all plan on doing with it.  I already have an agent I am working with but ....!  Yes, This may fall under the catagory of flaky buyer but it seems to be so MANY calls like this in the last few month.  I honestly have little patience for it. ;-) 

Posted by Tiffany Burke (Group one real estate) almost 4 years ago

There are some very experienced agents in our town who have done a lot of transactions and yet chase qualified clients away with their egos, attitudes, and lack of concern or a condescending attitude.

One such client called me...I sold them a home...their parents a home...a friend a home...and two years later sold two of those homes as the family had to relocate again...and made them each money on the deals.

5 deals because an agent treated the buyer badly...and that agent still doesn't like me and thinks it is my fault that a stranger I had never met or spoke with before contacted me when the agent wouldn't do her job!!  Ha!

Posted by Mike McCann - Nebraska Farm Land Broker, Farm Land For Sale 308-627-3700 or 800-241-3940 (Mike McCann - Broker, Mach1 Realty Farmland Broker-Auctioneer Serving Rural Nebraska) almost 4 years ago

People want service and answers right now. They don't want to wait until "their" agent returns a call. Your advice on how to handle those calls is perfect. 

Posted by Marte Cliff, Your real estate writer (Marte Cliff Copywriting) almost 4 years ago

Randy, your suggestions are on target, in my opinion.  I've only had one Buyer call the Seller's agent.  I was in surgery and my client decided that it was imperative to make an offer on a property.  Instead of calling the agent I partner with, my client called the listing agent and shared the circumstances. The next day, I spoke with the Seller's agent and wrote a contract. All worked out well.  The bottom line is that when our clients are ready to see a property or make a decision they feel a sense of urgency. As agents we must continue to educate our clients about how the process works and work well with other agents.

Posted by Sharon Parisi, Dallas Homes (United Real Estate Dallas ) almost 4 years ago

Thank you for this topic. I have received those calls and belive that it is my responsibility to protect my license, my company and to act according to the code of ethics. 

This industry is lousy with a lack of standards. In MA you can get a license in less than a week! It is up to the individual to educate themselves a lot of the time. That is why I think there is such an inconsistancy in accepted practice. I like to think graciousness is as equally important skill set; you never know when you will me that agent again. Think long term.

Posted by Jerrie Spencer (United Real Estate) almost 4 years ago

Randy, this is a great post, and very timely, thanks for sharing! I always ask if they're working with an agent and if so, I refer them back to the agent. Sometimes they won't tell you upfront that they already have an agent, but after several questions they usually break down and admit it. If they tell me who their agent is, I've even contacted the agent to let them know as a courtesy so that maybe they will work a little harder to not lose the client. But sometimes they just want answers right away and don't want to wait for the agent. Even if the agent has nothing to tell them, no updates, at least respond to the buyer or seller with that; "sorry I don't have any updates at this time, I will keep trying and let you know as soon as I hear anything, thank you for your patience!"

Posted by Sonya Mays, MBA, Broker/Owner, Greater Milwaukee (Midwest Executive Realty) almost 4 years ago

I like:

When contacted by the other agent’s client, I do a few things.

  1. Speak positively of their agent.
  2. Be friendly and supportive.
  3. Keep the conversation short and professional.
  4. Contact the other agent to inform them of the call.
Posted by Ernest Villafranca, 3923 Grand Ave. Oakland CA, 510-418-9443 (Better Homes and Gardens Real Estate ) almost 4 years ago

The only times ive had this happen is when buyers or sellers are hyper senstive and over anxious for information and results. I tell the person, I will check something with the other agent and call you back tomorrow. One hour later that person called me back for the non-urgent update that wasnt due until the next day. When I (obviously) dont have the info yet, that person called the other agent themselves and then berate me for not giving them any attention. Who is right?

Posted by Charles Vasels almost 4 years ago

Well there is a first time for everything. However, for this scenario I have not had my first time yet. Have a great week.

Posted by Sussie Sutton, UTR TEXAS Realtors - Rep for buyers and sellers. (UTR Texas Realtors) almost 4 years ago

Regardless of the circumstances, I refer all inquiries from other agents clients back to their agent or agent's agency. I can generally rate the efficacy and professionalism of an agent by reviewing his MLS listings, can't you? 

Posted by Kimo Jarrett, Pro Lifestyle Solutions (WikiWiki Realty) almost 4 years ago

In this emotional business anything can happen, good relationships between agent and client can go awry for reasons that may not be rationale or justified but still happen. As a professional  agent just do your best for your client, if it appears your best isnt good enough and you cant help them buy/sell, refer them to another agent, or let them go and move on. If your working a deal and the other agent is MIA then just do everything allowed to help move the deal forward.  In these instances I've never had any concerns raised by the other agent because the deal closed with buyer and seller happy, which is what our business is supposed to be about.  

Posted by Peter ReJune, Trusted for Service, Respected for Results (United Realty Group) almost 4 years ago

Great post with great steps to handle the problem professionally and properly.

A call to the persons agent should be done quickly. Of course we want to prevent the transaction from going South, but we must work within Ethical boundaries.

I really liked your steps for the consumer to take.


Posted by John Wiley, Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA (Right Move Real Estate Group- EXP Realty) almost 4 years ago


I was recently contacted by a Buyer who was working with an agent who had a huge interest in one of my listings.  The agent also cotnacted me.  Turns out that the agent is located mid state while the Buyer is on the Eastern part of the state.  The agent was not a member of the MLS that covers Eastern PA, therefore, had no information on my listing.


Posted by Brigita McKelvie, Associate Broker, The Broker with horse sense and no horsing around (Cindy Stys Equestrian and Country Properties, Ltd.) almost 4 years ago

Hmmm. A very touchy subject in many regards. A person with integrity will do the right thing even when no one is watching. I like that and strive for everyday. The behind the scenes we aren't privileged to between others may be something totally different. Integrity will save your ass.

Posted by Michael Blue, REALTOR - 760-889-8877, Encinitas/Carlsbad (Home Smart Realty West) almost 4 years ago

I'm having a difficult time reading some comments. I would like to put something out there that, hopefully will change your mind how to handle "another agents client" or is it "customer"? Offering ANY HELP to a client and quite possibly customer "created an AGENCY between you and the other agents client". Congrats, by definition (court cases) of the agency laws you are now a duel agent. Explain that to your seller! **In certain states. I understand some have different rules ...ie Florida.

Posted by Michael Blue, REALTOR - 760-889-8877, Encinitas/Carlsbad (Home Smart Realty West) almost 4 years ago

Very good post . I also receive phone calls from other agents clients . When they tell me they have an agent I direct them back to this agent but do talk with them and answer any questions they have but in the end tell them that you will not be calling them back because you follow a code of ethics which prevents you from talking with them directly . But if they call you back then that's a different story . 

I see you call the other agent and I personally do not do this as I do not think I have to call them . How they choose to work with their clients is their business. 

Posted by Jack Lewitz (IL Real Estate Specialists) almost 4 years ago

My personal favorite was the agent who sent a contract to me for my client's signatures, discovered a mistake in the contract and asked me to correct their contract. I've had this happen more than once...sigh...

Posted by Suzanne Gallegos, Realtor - Salt Lake City, Utah Homes (Equity Real Estate - Advantage) almost 4 years ago

I can see that some things have not changed. And the beat goes on...

Posted by Ron Aguilar, Mortgage & Real Estate Advisor since 1995 (Continental Mortgage) almost 4 years ago

Timely ... Just experienced your craziest one with a seller on a commercial deal. Couldn't believe my ears when the Broker asked me to present the offer to his client and explain it to him.  

Posted by Bill Crawley, I'm not #1...You Are!! (Inventure Realty Group) almost 4 years ago

We have a transaction going on right now in which one of the team leaders, Grace, is selling her own house, and the Buyer Agent is asking Grace to do the Buyer Agent's job.

The Buyer Agent (BA) could not drive across town to review the contract with the buyers and get their signatures on the offer, so she asked Grace to do it for her.  Grace said to the BA, "I'm paying you a $21,000 commission.  You can drive over here and meet your clients."


The BA called one hour prior to the home inspection and said she would not be attending the inspection, and asked Grace to supervise the inspection.  Grace said, "I am leaving the house now.  Your clients and the inspector will be at the front door in an hour, waiting to get inside.  They will be waiting for you to lit them in.  I urge you to be here in an hour", then hung up the phone.  The BA showed up.  Ater the home inspection, the BA sent the list of repairs to Grace and asked her to write the home inspection repairs addendum.  Grace said, "You have three hours until the home inspection contingency expires.  I urge you to write up an addendum to protect your clients.  The BA wrote up the addendum the next day, after the contingency expired.  Grace said to the BA, "Well, I guess YOU will be paying for the repairs." 

The buyers didn't understand the difference between a title company and an attorney.  The buyers wanted to use their attorney to close the sale.  The attorney called Grace with a dozen questions about the title search.  Grace said, "I'll bet this is your first real estate settlement".  The attorney said, "Yes".  Grace said, "All of the things you asked about are old issues that were handled in previous settlements.  Where will you get a title insurance policy?"  Attorney said, "The other agent said YOU would be getting the title insurance policy".  Grace said, "Oh really.  The buyer pays for the title insurance, but the listing agent supposedly obtains it?  How is that protecting the Buyer Agent's client?  You may do as you please, but I urge you to pass this to a title company, and make an arrangement to attend the settlement with the buyers as their counsel".

Those are just a few examples.

Posted by Erick Blackwelder, Text or call Erick now at 703-677-1120. (Cell: 703-677-1120) almost 4 years ago

I've had this happen often. I try to keep an open mind and not automatically blame the agent. Often it's the customer. These days it seems everyone wants immediate attention. Often it's just a matter of they didn't reach their agent and won't wait for a call back. I've often had people call on listings and when I ask "When do you want to see it" the answer is "Right Now. We're parked in front of the house". When I tell them I can't come right now but would be happy to set an appointment for later they usually get angry that I can't or won't drop everything and rush over. Bye Felicia.

Posted by Patrick Willard almost 4 years ago

Excellent advice on handling these situations.   Unfortunately, it happens at the other end of the country (Virginia) too.   It also happens to lenders when they have clients calling about those agents.   When it happens, I revert back to my mantra "Be a Professional".

Posted by DEANNA EARLY - - ( NMLS # 268590 ), Highest Ranked Mortgage Loan Originator Virginia (American National Bank & Trust) almost 4 years ago

Boy these are extreme cases. Never had anything like you've had.

Posted by Lyn Sims, Schaumburg IL Real Estate (RE/MAX Suburban) almost 4 years ago

WOW!  Once again, my hat goes off to Realtors/Brokers for the challenges that you face.

Randy, thank you for "staying in the light" and resisting the temptation to bad mouth, etc. You are doing the right thing! And I'm sure ethic policies in place are being followed! BRAVO!

My professional policy as a home stager is always to support the Realtor/Broker who uses my staging services and to also "stay in the light" in my positive communication with the Homeowner, etc!  No to "dark thinking!!"

Posted by Virginia Youngblood, DO-STAGE! LLC - Home Stager - ASPM® (DO-STAGE! LLC - an ASPM® Home Staging Company) almost 4 years ago

I actually posed a question to a caller on one of my listings if they thought they had hired the wrong agent? When asked why, I shared that my clients are made to feel as if they are the only ones I have. Then asked, "Do you feel that way"? and caller became offended (by toneality). Must have made them uncomfortable, and therefore struck a nerve. Dont believe I crossed any forbidden lines, just planted some seeds.

Posted by Jessie Teehee Real Estate Team, "YOUR Real Estate Advocate" (Keller Williams Realty Elite) almost 4 years ago

This is great, Randy.  I had one couple that worked with me for months.  I showed them everything and anything and I was always responsive.  On one of our last tours, I stopped at one of the properties on the list and the wife informed me that they saw it yesterday.  WHAT?  Well, apparently her dad became involved with their search due to the fact that he was a real estate agent a long time ago......etc.  In their case, it was forgivable.  Nobody wants to argue with Dad!  LOL

Posted by Chris Lima, Local or Global-Allow me to open doors for you. (Atlantic Shores Realty Expertise) almost 4 years ago

What we have here is a failure to communicate.

Posted by Andrew Mooers | 207.532.6573, Northern Maine Real Estate-Aroostook County Broker (MOOERS REALTY) almost 4 years ago

Good evening Randy Prothero,

Interesting challenges you have been faced with because there has been lack of communication between clients and agents. You are handling these scenarios like a professional! Good job.

Posted by Dorie Dillard CRS GRI ABR, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker United Realtors® ~ 512.750.6899) almost 4 years ago

Great ways to handle the situation as the agent, and great advice to buyers/sellers on handling concerns with their agents. :0)

Posted by Becca Rasmussen (HomeSmart Cherry Creek) almost 4 years ago

Timely post for me.  A great list of what a person should do if this happens to them.  A buyer called me day before yesterday telling me he still wanted the house but that he wanted one more repair done than we were willing to do.  What the heck?!  Sometimes we agents have to take over to keep things together and luckily this one worked.  Great post!

Posted by Jan Green, HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN (Value Added Service, 602-620-2699) almost 4 years ago

Generally this does not happen if you educate your client well and maintain good contact.  I have had my clients reach out to the other agent on a couple of occasions.  I will say the issue was my clients, not me or the other parties.  They just did not like the answers I was giving them on some things and just felt their winning personalities would get them what they wanted from the other side.  It did not work.

Posted by Gene Riemenschneider, Turning Houses into Homes (Home Point Real Estate) almost 4 years ago

When you (and I mean not AR people, because you all would never) ignore me, my calls, texts and emails, my client may call you because they are frustrated.  Other than that,  my guys won't be calling.   I guess  that's a topic for another blog.

Posted by KAREN SANCHEZ, ...Marketing your home like no one else will. ( Hamilton Landon Real Estate) almost 4 years ago

I hope that some day the powers that be step in and make it so that those sorts of agents aren't in our business any more.  They drag us all down.


Posted by Valerie Crowell, Broker Associate (Keller Williams) almost 4 years ago

I was sitting in a restaurant and had someone I know well come up to me and let me know they were buying a new home!  The person said that she had a bunch of realtors mad at her. She would inquire about homes on zillow and whoever called to show her the house she would meet. Many houses and many realtors later, she finally bought one. She went to the selling agent to make the offer.  I learned that she had no idea what she was doing! I am sure the agent who showerd her the home will be looking for a commission. I am not getting in the middle of that mess! YIKES!

Posted by Sheri Sperry - MCNE®, (928) 274-7355 ~ YOUR Solutions REALTOR® (Coldwell Banker Residential Brokerage) almost 4 years ago

On Mililani, HI Real Estate discussions, call on Randy Prothero at (808) 384-5645, today, with eXp Realty.

Posted by Will Nesbitt, Nesbitt Realty is a family-run brokerage. (Nesbitt Realty at Condo Alexandria) almost 4 years ago

Randy - we seem to be seeing some of that too. I have people calling me on listings that aren't even mine and want me to show it to them. When I ask if they have an agent, they proceed to tell me their agent is busy or only available weekends or certain times and want us to show them a home. It's crazy. 

Posted by Carla Freund, Raleigh - Cary Triangle Real Estate 919-602-8489 (Keller Williams Preferred Realty) almost 4 years ago


I think some of these broker are watching too much TV.  I was noticing on some of the reality TV shows, that brokers were meeting with each other's clients and other crazy stuff.  I was saying to myself "we don't do business like that!!"  Great post.

~Elizabeth Mosley, NC

Posted by Elizabeth Mosley, BIC - Shepherd Real Properties (Shepherd Real Properties) almost 4 years ago

Excellent list of what to do/not do. I've had a few occasions myself where that has happened and believe I did what you recommend, or at least I tried.

Posted by Travis "the SOLD man" Parker; Associate Broker, email: Travis@theSOLDman.me / cell: 334-494-7846 (iXL Real Estate-Wiregrasss\) almost 4 years ago

Congratulations on your feature recognition. This is good reading for home sellers and listing agents.

Posted by Roy Kelley (Realty Group Referrals) almost 4 years ago

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