Hawaii Randy's Real Estate Opinions: The New Short Service Agent Designation

The New Short Service Agent Designation

The new Short Service Agent Designation is long overdue.  It is a title that many would love to present to real estate agents who are not behaving in a professional manner.  The designation could be presented by clients who are not getting a reasonable level of service.  It could also be presented by other real estate professionals who have had the unfortunate experience of dealing with a short service agent candidate.

Here are some of the ways an agent could earn the Short Service Agent Designation.

1)      Leaving phone calls and e-mails unanswered.

2)      Not including pictures or videos on their listings.

3)      Misrepresenting the condition of a property.

4)      Not presenting offers on a timely basis.

5)      Not updating listings in the MLS.

6)      Not checking on their vacant listings.

7)      Using a $30 mechanical box instead of an electronic lock box.

8)      No sign at the listing.

9)       Being rude and insulting when dealing with other members of the profession.

10)   Unavailable during working hours because of another job.


This is just a suggested starting list.  Feel free to add to the list of ways you think someone could earn the Short Service Agent Designation.

For the professional agents I apologize in advance.  You are not eligible for this designation.  You will have to settle for CRS and the other dozen or so for those who do it right.




Randy L. Prothero, REALTOR®

Broker-in-Charge, ABR, AHWD, CRB, CRS, e-PRO, GRI, MRP, SFR

eXp Realty

Team Leader - "The Prothero Group"

Randy Prothero is well established as an expert in working with military / VA clients and first time home buyers.  His home seller's (listing) campaign is one of the most aggressive marketing programs in the area.  His luxury home listings sell faster and for more money.

Based out of Mililani, Hawaii. Randy services the island of Oahu (Honolulu County) Performs mediations and ombudsman services for the Board of Realtors.  To improve overall professionalism in his area Randy also offers classes for real estate agents. 

www.HawaiiRandy.comOahu (Honolulu County) Property Search  Hawaii Military Relocations

Comment balloon 8 commentsRandy Prothero • July 09 2012 10:07AM


Gosh Randy, we don't have anyone like that here in California! Why half the time they call me just to check and see if I was going to call them. Very nice post and a great designation for way to many in our profession.

Posted by Dale Bledsoe, Realtor in Tracy, California (Crown Key Realty) over 6 years ago

Dale - I also get the other extreme.  I get the agents who e-mail their listings daily, like I don't have access to the MLS.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) over 6 years ago

LOL...When do the nominations start.  I have a list all ready for you!

Posted by William Feela, Realtor, Whispering Pines Realty 651-674-5999 No. (WHISPERING PINES REALTY) over 6 years ago

William - I was thinking of a few folks when I wrote it.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) over 6 years ago

Randy, I think your list fits several agents in my market. 

Posted by Frank Rubi, FrankRubiRealEstate.com (Frank Rubi Real Estate, LLC) over 6 years ago

Frank - I am sure it works in every market.  Possibly all industries.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) over 6 years ago

That is a pretty comprehensive list of things an agent who is "short" on professionalism brings to the office.

Posted by Gary L. Waters Broker Associate, Bucci Realty, Fifteen Years Experience in Brevard County (Bucci Realty, Inc.) over 6 years ago

Gary- Hopefully there are none in your office.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) over 6 years ago

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