Let me start by saying I am speaking about a minority in the professional, but they do seem to come in clusters.
Rude Agent #1:
I get a call from an agent who says her client came to my open house two weeks ago and liked the home. The client has been bothering her to put in an offer. Did you pick up on that comment?
- Rude Agent: I am in front of the home and see in the MLS you have to be there for showings. How soon can you get here?
- Me: I am with a client on the other side of the island and will be available in about three hours if she would like to meet me then. I am also available in the evening or the after 3pm the next day.
- Rude Agent: I have other things to do than come back. So you can't come right now?
- Me: I am with a client showing property for another hour and I am about a 1-1/2 hour drive from there. I would be glad to meet you when I am back on that side of the island.
- Rude Agent: It doesn't sound like you want to sell that house.
- Me: I am sorry you got that impression. Can you explain to me why you have waited two weeks to see a home your client wants to put an offer on and you would not call ahead before showing up at the listing?
- Rude Agent: I am busy.
I didn't say the obvious, but if she is too busy to write and offer or to make a phone call. How does she find the time to drive to a home she has no access to?
Rude Agent #2:
- I receive an offer over $200,000 below asking price on one of my listings.
- No pre-approval letter from a lender.
- Subject to buyer selling another property.
- No information on the contingency.
- No address, no nothing.
- Missing signatures from the broker, the agent and the buyers.
- You get the idea.
- My clients rejected the offer. No surprises here.
- Rude Agent #2: What no counter offer?
- Me: My clients rejected the offer.
- Rude Agent #2: But my clients really want this home. What price will they accept?
- Me: my clients did not get the impression your buyers were serious from the offer. We are miles apart on the price, there was no loan approval letter, the contingency had no details and the contract was missing key signatures. I can not say what price they would accept, but I am sure they would like the asking price and a clean contract. If you bring another offer, I will present it immediately to my clients.
- Rude Agent #2: They want too much. Why would they not counter?
- Me: We are too far apart and the contract is incomplete. What is the status of the contingency?
- Rude Agent #2: That doesn't matter, your clients can continue to market their home while we try to sell their's.
- Me: It is not even in escrow?
- Rude Agent #2: That doesn't matter.
- Me: Let me get this straight. You want my clients to take their home off the market, for an offer that is not executable, is more than $200,000 below asking price, with no loan approval letter and you broker has not even signed.
- Rude Agent #2: If the price is a problem, tell me what they will take.
The saddest part about the second story was I met the buyers. They loved the home and really did want to buy it. I am convinced that their agent is either incapable or unwilling to be a professional and will most likely never get it.
I am sure if you have been in the business long you have many similar stories.
Randy L. Prothero, REALTOR®
Broker-in-Charge, ABR, AHWD, CRB, CRS, e-PRO, GRI, MRP, SFR
Team Leader - "The Prothero Group"
Randy Prothero is well established as an expert in working with military / VA clients and first time home buyers. His home seller's (listing) campaign is one of the most aggressive marketing programs in the area. His luxury home listings sell faster and for more money.
Based out of Mililani, Hawaii. Randy services the island of Oahu (Honolulu County) Performs mediations and ombudsman services for the Board of Realtors. To improve overall professionalism in his area Randy also offers classes for real estate agents.