Hawaii Randy's Real Estate Opinions: The Misinformed Real Estate Expert

The Misinformed Real Estate Expert

Today I held open house at three of my listings with the help of two other agents. 

At the one I was holding open, I got a visitor that made me stop and think.  He was one of those folks that seems to be an expert on everything.  To the point he was determined to teach me my business.  Normally I would have let it roll off my back.  The problem was that there were other visitors in the home and everything that came out of his mouth was 180 degrees out from reality.  He is the condensed version.

Misinformed Expert: You are priced too high.  How much was your appraisal?

Me: We are not in escrow yet, so there hasn't been an appraisal.

Misinformed Expert:   You should never list a home without getting an appraisal.  My best friend is an escrow officer and he would never accept a contract from me until we had an appraisal. 

Me:  Sir that's just not true.  The appraisal is for the lender.  If we get one up front, the lender can't use it and will still need to order another one.

Misinformed Expert: Well then you don't know what the home is worth.

Me:  I know exactly what the home is worth.  That is why I do a market analysis for the home.

He couldn't stop there.  He overheard the other couple who came in mention they were military.  So know he needed to give his expert opinion in that direction.

Misinformed Expert: VA will only loan on the value of the land, so unless you are willing to drop the price considerably you will not be able to sell it to them. 

Me: Sir, you are completely misinformed. 

Misinformed Expert: I am ex-military and know about VA.

Me: I do VA transactions regularly.  They do a full appraisal and count the improvements along with the land.  Since our market has stabilized the VA appraisals have been consistently been coming in at the expected levels.

Ooops, I stepped in there.  That one got him. 

Misinformed Expert: Stabilized? This market is not stabilized!  It is an extreme buyer's market!

Me:  How did you determine that?  To be a buyer's market you need at least 6 months inventory.  We do not even have half that in our town.  Inventory levels have dropped considerably the last 6 months. 

Fortunately he headed out the door and was off to train another real estate agent. 

Aloha!

 

--------------------------------------------------------------------------------------------------------

Randy L. Prothero, REALTOR®

Broker-in-Charge, ABR, AHWD, CRB, CRS, e-PRO, GRI, MRP, SFR

eXp Realty

Team Leader - "The Prothero Group"

Randy Prothero is well established as an expert in working with military / VA clients and first time home buyers.  His home seller's (listing) campaign is one of the most aggressive marketing programs in the area.  His luxury home listings sell faster and for more money.

Based out of Mililani, Hawaii. Randy services the island of Oahu (Honolulu County) Performs mediations and ombudsman services for the Board of Realtors.  To improve overall professionalism in his area Randy also offers classes for real estate agents. 

www.HawaiiRandy.comOahu (Honolulu County) Property Search  Hawaii Military Relocations

Comment balloon 245 commentsRandy Prothero • August 02 2010 03:16AM

Comments

I always wonder if people like that ever realize how they are perceived???  Refreshing post. 

I sure miss Hawaii.....

Posted by Rich Conley - MLO (Constant Funding, Inc.) about 8 years ago

We hear this too frequently. Thanks for sharing.

 Blooming for home buyers this summer.

Posted by Roy Kelley, Roy and Dolores Kelley Photographs (Realty Group Referrals) about 8 years ago

Sadly, they go through life attempting to show others just how smart they are.  He's probably have behaved in the same manner if meeting an astronaut or a plumber or a minister. 

Folks like that are known as "Know it alls".  After a while they become quite boring.

Posted by Lenn Harley, Real Estate Broker - Virginia & Maryland (Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate) about 8 years ago

Randy.... these kinds of so-called experts can get under your skin. It's a shame that he did this in front of a couple and then jumped on them in regards to VA financing.  Overall, it can be hard to bite your lip when up against someone like this so-called expert.

jeff belonger

Posted by Jeff Belonger, The FHA Expert - FHA Loans - FHA mortgages - USDA loans - VA Loans ( Social Media - Infinity Home Mortgage Company, Inc) about 8 years ago

Just be glad you're not his spouse!  You only had to deal with him for a few minutes!

Posted by Kathy Kenney, Realtor - Princeton & Central NJ Homes for Sale (Keller Williams, Princeton, NJ) about 8 years ago

hopefully MR. i-know-everything was not in earshot of any other buyers....you can't teach anyone what they won't learn !

Posted by Sally K. & David L. Hanson, WI Realtors - Luxury - Divorce (EXP Realty 414-525-0563) about 8 years ago

Hi Randy - You handled his know-it-all remarks very nicely.  People like that must go through life in a miserable fashion.  Unfortunately, they're out there and they just love to demonstrate their expert knowledge about everything in life....I try to avoid folks like that, or find a way to politely extricate myself in those situations if at all possible.  Who on earth wants to spend any amount of time with someone like that?

Ann

Posted by Ann Cummings, Portsmouth NH Real Estate Preferrable Agent (RE/MAX Shoreline - NH and Maine) about 8 years ago

Randy...

I would have probably asked what he did for a living, then I would ask why he wasn't selling real estate!

Posted by Richard Weisser, Richard Weisser Retired Real Estate Professional (Richard Weisser Realty) about 8 years ago

Excellent post Randy.  I bet you could continue this thread for a while.

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) about 8 years ago

Randy,

And I'm sure he got all his information misinformation directly from...the internet.

Rich

Posted by Richard Iarossi, Crofton MD Real Estate, Annapolis MD Real Estate (Coldwell Banker Residential Brokerage) about 8 years ago

I wonder why he came by the open house in the first place? It sounds like he wasn't interested in viewing the home.

Posted by Bill Burchard, Broker, Realtor, Representing Buyers and Sellers (3B Realty: 951-347-3818, CA) about 8 years ago

Randy,

Thanks for the post. It gave me a chuckle. Sounds like you handled yourself well.

Posted by Susan Doig (Centre Realty Group) about 8 years ago

Randy, Well, you told him what he needed to hear, although he probably didn't listen to anything you had to say!

Posted by Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400, Long Island Condo & Home Sale Specialists (The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803) about 8 years ago

I like Richard's approach.  Except, he might have decided to sell real estate and ask YOU to help him get started.  No thanks!

Posted by Bob Haywood, BobHaywood.com (McGraw Realtors) about 8 years ago

Randy,

There must be a class on this stuff, cuz I either met one of his students or his mentor last week.

Posted by Mike Jaquish, 919-880-2769 Cary, NC, Real Estate (Realty Arts) about 8 years ago

Knowledge is power...In this case you had the upper hand...

 

Posted by Joshua Zargari, MJ Decorators Workshop (MJ Decorators Workshop LI staging and home decorating) about 8 years ago

I've met some COL's who fit that profile. No disrespect intended towards the good COL's.

Posted by Wayne Johnson, San Antonio REALTOR, San Antonio Homes For Sale (Coldwell Banker D'Ann Harper REALTORS®) about 8 years ago

Worse yet are the unteachable know it alls !!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by Michael J. Perry, Lancaster, PA Relo Specialist (KW Elite ) about 8 years ago

Gosh, don't these peole have anything BETTER TO DO???!!!! Go fly a kite!

Posted by Joe Jackson, Clintonville and Central Ohio Real Estate Expert (Keller Williams Capital Partners Realty) about 8 years ago

Randy,

You did very well.  You responded with facts that you could back up.

Sometimes I am caught so off guard by someone that would do that, it takes me a little time to figure out how I need to respond and then it's sometimes too late to control the damage.

Posted by 1 ~Judi & Don Barrett & Chassy Eastep - Integrity, BS Ed, Integrity Real Estate Services -IDABEL OK (Integrity Real Estate Services 118 SE AVE N, Idabel, OK 74745) about 8 years ago

Thank you for bringing this topic up....I have so many "experts" here that I am amazed I am still in business! They all come to my open houses and try to poke holes in any thing good about the construction and finish work...I have several new construction projects that I
 am trying to sell---I dread it when I have more than one person to work with and one of them is one of these "experts"!!

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) about 8 years ago

Hello Randy:

I am actually working on a post with a similar subject matter. I appreciate you calling out a specific case.  Seems the expert tag is loosely thrown around, perhaps by the people least able to claim it.

Posted by Brian Rugg, Sun City TX Real Estate - Georgetown, TX Real Est (Rugg Realty LLC Sun City Texas 512-966-3200) about 8 years ago

Glad he met his match. The value of a true and licensed professional will always shine above folks like him. I think had he continued any longer I would have respectfully asked him to leave my clients home because they had employed me not him.

Posted by Corinne Guest, New Homes Specialist (Barrington Realty Company) about 8 years ago

Randy, its a wonder how we can do our job with so many experts in this world. They don't stick around very long when you get the upper hand.

Posted by Michael Setunsky, Your Commercial Real Estate Link to Northern VA about 8 years ago

Sad a peer would even do this to another agent especially with potential clients in the home.  You are a better person and I would have been - he would have been asked to leave.

Posted by Jennifer Archambeault, An Austin Texas Realtor (Cardani Group, REALTORS® - Austin Texas ) about 8 years ago

Seems everyone is a Real Estate expert.  Or they draw from experiences decades ago.  Should have asked how long he's been licensed ;)

Posted by Sara Kraemer (United Real Estate Lexington) about 8 years ago

Randy,

Maybe he'd slept at a Holiday Inn Express the night before :)

Posted by Liz and Bill Spear, RE/MAX Elite Warren County OH (Cincinnati/Dayton) (RE/MAX Elite 513.520.5305 www.LizTour.com) about 8 years ago

Way to go Randy!  What's sad/scary is that this nut job is probably telling this misinformation to all of his friends and co-workers and may be keeping a lot of potential buyers away from exploring buying. Ignorance is not a good trait in real estate!  

Posted by Tricia Hoffmann (Your Home Free) about 8 years ago

Was there a way to politely show him the door? I wonder if he was actually in real estate or just trying to puff himself up...

 

Posted by Darrell Walters (W. Darrell Walters) about 8 years ago

I have the opposite experience with a well researched Buyer, loaded with all the current comps, and in contact with a reputable appraiser, with all documents and data supporting a much, much lower list number, in stall position on an overpriced  NEW listing. Sometimes the Buyers are well researched and accurate, sometimes not.

Posted by Cheryl Ritchie, Southern Maryland 301-980-7566 (RE/MAX Leading Edge www.GoldenResults.com) about 8 years ago

Your post is the reason we blog!  We want to spread accurate information about the market in our area.   Good post!

Posted by The Kasey Group about 8 years ago

The difficult thing in dealing with these people is that they have a voice louder than a revival minister.

Posted by Glenn Roberts (Retired) about 8 years ago

My late father in law always said " it never does any good to argue with someone dumber than you, you will never learn anything" unfortunately in this case, others were in earshot and he needed a some professional guidance.

You did good!

Posted by John Marshall - FORE!, Specializing in Golf Course Properties (The K Company Realty) about 8 years ago

Yeah, unfortunately there are people that don't want to hear anything because they know everything. Would be really fun to hear his conversations with a doctor.

Posted by Bruce Swedal, Denver Real Estate about 8 years ago

Good job! You held your ground, and because you actually know what you are doing, were confident in providing your answers.  Buyers will probably pick up on this, so I don't think they would've been scared off by someone like that.  

Unfortunately, real estate 'experts' are out there by the truckloads. Or the guy was just looking for a novice agent to convince him into screwing his client and giving away the home.

Posted by Manuel Monserrate about 8 years ago

Oh, good grief!  That raised my blood pressure just READING about it!  LOL  You're better off to let him go on down the road and prove his point (and his manhood) to someone else.  Good for you for handling it so well.  I'm not sure I could have been so polite in the same circumstances.

Posted by Lina Robertson, REALTOR® Serving Springfield, Nixa and Ozark, MO (RE/MAX Solutions and RE/MAX House of Brokers) about 8 years ago

I'm with Richard #8!  It happens all the time and you can't take it personally. It sounds like you handled him well.

Tom

Posted by Tom Branch, Broker, CDPE, SFR, ACRE, Plano TX Ambassador (RE/MAX Dallas Suburbs) about 8 years ago

This guy listens to way to much TV and Back Yard professionals!   I needs to get a life!

Posted by William Feela, Realtor, Whispering Pines Realty 651-674-5999 No. (WHISPERING PINES REALTY) about 8 years ago

It is always worse when others are around to have listen to it and perhaps be scare away by it

Posted by Scott Godzyk, One of Manchester NH's Leading Agents (Godzyk Real Estate Services) about 8 years ago

Randy, so glad you put him in his place, especially when you had other perspective buyers viewing the home.  They would have been completely misinformed listening to him, if you had not stepped in to correct him.

Good job!  And like the others have said, we get this all the time, I've had a few over the years as well, and most of the time I just let them ramble on... except if there are others around, I will step in and correct him.

Never been to Hawaii... but someday .....

Posted by Gloria Valvasori, Accredited Senior Agent, REAL Experience | REAL Commitment | REAL Results! (BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE) about 8 years ago

oh wow...oh me oh my...he was just opening his mouth without knowing a thing. silly and disrespectful to boot. what did he say as he was leaving? i feel for that poor agent he was about to train. sheesh

Posted by Dee Neal, Atlanta Area Real Estate (Palmer House Properties) about 8 years ago

I love meeting people like that!  It's fun to talk to them about what they know and then completely derail their "facts" with reality.  More often than not, they don't listen but it's still fun. :)

Posted by Bryan Robertson, Broker, Author, Speaker (Intero Real Estate) about 8 years ago

Randy:

It is a challenge not to want to go toe to toe with an individual such as this. What I have found to be a EZ exit out of such a dilemma is to ask this person to set an appointment with you to discuss the real estate market, again & again until they either set an appointment or leave.

Posted by Lorraine or Loretta Kratz, Certified Negotiation Consultants (Crescent Moon Realty, Inc. & Land N Sea Auctions.) about 8 years ago

Randy;

Just when I thought only I got those kind of buyers..........Happy to hear onthers do too.

Dave

Posted by Dave Minder (Wellspring Investments LLC) about 8 years ago

Ask these guys questions.  Let them respond.  Don't give them your opinion and just listen.  They will back themselves in a corner they can't get out of.  When the time is appropriate you can just nod slyly and say "I see..."

He says, "How much was your appraisal?" then respond with this line of questioning:

"Do you think an appraisal is necessary before the sale?"

"How much do you think it would appraise for?" 

"How do you do arrive at that number?" 

"Are you an appraiser?" 

"Have you ever appraised anything in you life?" 

"How do you know what you are talking about, since you admit you have never appraised anything in your life?"

When he answers the final question you say, "Oh, I see..."  excuse yourself and then turn to talk to one of the other people in the room and let him find the door on his own.  My father used to put it this way, "Never argue with a moron."

Posted by Dan Quinn, Dan Quinn (Berkshire Hathaway HomeServices PenFed Realty) about 8 years ago

Randy

For your belly button to stand out, perhaps how you showcase it makes a difference. Same with an opinion. How you submit your "say so" has a lot to do with how it will be received. Everyone has a belly button and an opinion, so lets creative here......thank you

Posted by Richie Alan Naggar, agent & author (people first...then business Ran Right Realty ) about 8 years ago

Last week, I actually had one of these "helpful" people call me a few days after he visited the property to teach me a few other things that he thought of after he left!

Posted by Laurie Martinez, South Orange County Real Estate (Berkshire Hathaway HomeServices California Properties) about 8 years ago

Where do these guys come from???  Another dimension I think.  Apparently that the professionals in our business do complete market analysis before taking listings.  Granted.... some don't but the vast majority of us do.  Obviously this guy was either new or just plainly stupid.  Sounds like you handled him very well.  I probably would have looked blankly into his eyes and said..... Really?? Is that what you think?  And then just let him foam at the mouth.

Posted by Ralph Janisch ABR CRS Broker, Selling Northwest Houston to good people like you! (Janisch & Co.) about 8 years ago

Some people have just had bad role models in their lives and that is the only way they know to express themselves.  I have found that asking them questions is much more powerful then attempting to show them what I know.  Questions like, What makes you think that???  Where did you get your experience in that area?  How many years have you sold real estate??  How many real estate transactions did you have last year??  When is the last time you did a mortgage??  That usually slows them down quicker!!!

Posted by Anonymous about 8 years ago

I run into people like that daily. 

Do you need a business partner there in paradise?:)

Nashville twitter nashville facebook  Nashville short sales  Nashville MLS search

Posted by The 1410 Group of Benchmark Realty, LLC (Benchmark Realty) about 8 years ago

At least he was just visiting and not a resident of your client list...!  Similar frustrations have emerged for me when a Know-It-All relative or friend disrupts the decision-making process of a good client.  Hopefullly these encounters are few and far between.

Posted by Margo Otey (REMAX EXECUTIVE REALTY) about 8 years ago

Had to laugh at Kathy's (#5) comment -- I live with one of these "experts"--my wife!  I told her to clear her calendar for 2 weeks this winter, as I am sending her to school to get her RE License -- they she can really be an "expert".  In her defense, thought, she is much more in tune to a persons "signals" and communication, so often she is right.

I think alot of people in our industry, myself definitely included, need to educate ourselves on effective communication, and being able to read communication "styles".

Randy, it seems like you have your communication skills well honed, based on this exchange!

Posted by Don Corson (Coldwell Banker King Thompson) about 8 years ago

I just let go of a buyer who was beginning to grate on my last nerve.  He knows the market better, wants a deal, prices are too high.  Showed him a bank owned home using pricing strategy, it was priced $100k under market and was getting multiple offers well upwards of the listing price.  He didn't think it was worth the asking price and wanted to offer low.  Just cant help a buyer like that.  Better to let the annoying know it alls be somebody else's problem, they will never buy anyway...nothing is good enough for THEM. 

Posted by Laurie Manny (Long Beach CA Real Estate) about 8 years ago

Randy - I empathize with you. I had an Open House yesterday and a guy walked in with his calculator. He asked the square footage. I asked, "so I assume you look at the price per square foot to make a determination of value"? He said yes it was a good guide. I said "is the view to you considered in your value of price per square foot"? "Is the lot square footage in the value because I am 4 times what you have been seeing"?


"We'll I believe it adds value". So, if you have a set number in mind do you think it is fair to value this property to the last property you saw? He was stopped in his tracks.


I usually don't do this but I was having a bit of fun because I already determined this was not the house for them.

Did he show up at the other two homes as well?

Posted by Ken Barker Realtor® GRI, E-Pro Certified (Dilbeck Real Estate) about 8 years ago

I wrote this earlier and was not logged in!!!

Some people have just had bad role models in their lives and that is the only way they know to express themselves.  I have found that asking them questions is much more powerful then attempting to show them what I know.  Questions like, What makes you think that???  Where did you get your experience in that area?  How many years have you sold real estate??  How many real estate transactions did you have last year??  When is the last time you did a mortgage??  That usually slows them down quicker!!!

Posted by Mary Macy, Top Agents Atlanta Metro (Top Agents Atlanta Metro) about 8 years ago

Hi Randy, this is a great post. I would have asked him what he was there for or if he was working with another agent. That's one of my first questions. What a moron, they make our jobs a lot more challenging than it has to be. Good thing you kept on your game face and continued to stay positive, this gesture may just win you some new clients.

Posted by Kymberly Caldwell-Muniz, TCR Group Keller Williams Realty Rancho Cucamonga ((909) 973-0410 ) about 8 years ago

Glad to hear stories like that are not restricted to the 48 continental states...

Posted by Aaron Seekford, Ranked Top 1% Nationwide 703-836-6116 (Arlington Realty, Inc.) about 8 years ago

Randy,

Fun post, and experts such as this abound in each profession.  They just like to hear themselves talk and look important...Wishing you continued success.

Posted by Ron and Alexandra Seigel, Luxury Real Estate Branding, Marketing & Strategy (Napa Consultants) about 8 years ago

sounds like you handled it the best you could.  That's a tough position, but I'm glad to hear you made a stand! 

Posted by Jake Luehrs (Keller Williams Integrity - Team Leader) about 8 years ago

Sounds like he knew a lot about nothing and you knew a lot about real estate!

Posted by Matthew Mitchell, New Haven Real Estate Agent (Buyer's Capital Real Estate) about 8 years ago

Isn't it amazing how many people out there can know so much more about our business than we do?

Loved the way you handled this.

Posted by Linda Jandura, Realtor, North Carolina Buyer & Seller Specialist (Raleigh Cary Realty) about 8 years ago

Randy,

Some people just talk to hear themselves.  We all get them.  Sometimes it is best to just agree with them and they have nothing else to come back with.

Posted by Ira Bodenstein, NMLS#: 445143 (PNC Mortgage) about 8 years ago

We're just too polite in this society.  I would have loved to have said, "I'm sorry sir.  You are an uninvited guest now.  You should leave immmediately.  You are desturbing the open house."  Kick him off the island!!

Posted by Carla Muss-Jacobs, RETIRED (RETIRED / State License is Inactive) about 8 years ago

Randy:

This man was so smart, you really should have hired him to work for you - think of all the money you could make from his wisdom.

You did a terrific job of keeping your cool.

 

Posted by Claudette Millette, Buyer, Broker - Metrowest Mass (The Buyers' Counsel) about 8 years ago

Randy - I seem to have this conversation once a week. I love seeing if I can gently nudge these folks back into reality and begin pointing them down the right path. Surprisingly, most of these folks are scared or nervous about buying a house and this is how it manifested. Just goes to show, never give up or give in...

Somedays are easier than others, I think you handled him very well indeed...

Posted by Brent & Deb Wells, Prosper TX (LivingWell Properties) about 8 years ago
Ha ha, I like Mary's tactic, act interested in his expertise and keep asking questions to back him into a corner so he leaves.
Posted by Jim Starwalt about 8 years ago

Randy - My gut reaction to this guy was so strong that I almost couldn't finish reading your post.  I had a family member who was 'that guy' and made me completely crazy.  It sounds like you handled it far better than I might have!

Posted by Peter Clay - NoCo Home Team, Sell Smart, Buy Wise & Live Well in Nrthn Colorado (Fort Collins Realtor @ C3 Real Estate Solutions) about 8 years ago

Randy

You handled the situation perfectly.  And kept your cool to boot.  Maybe you should have said to him - "boy you are so informed", are you in Real Estate?  Maybe you should apply for a license.  Then he'll realize all he doesn't know.  Great job.

Posted by Susan Gaieski, Director for Social Media & Technology (Water Pointe Realty Group) about 8 years ago

My favorite:  the uninformed, loud mouth.  Yikes!

Posted by Jenna Dixon, Empowers You With a Better Real Estate Experience (DRA Homes | Cobb County Real Estate ) about 8 years ago

HA!  Too funny!

We have a buyer running around in our area who is EXACTLY like this!  He's been doing it for several years now and it's gotten to the point where not only do the agents run the other way, but so do the sellers!

Thanks for the giggle!

Posted by Carole L. MacCollum, Broker/Realtor 207-337-4792 (HOME AT LAST REAL ESTATE) about 8 years ago

Sounds like you handled him very well. Good job of being correct and polite.

Posted by Scott Fogleman, New Home Team (New Home Team 804-573-9592) about 8 years ago

I am sure that the other buyer's in attendance at your open house loved overhearing this conversation.  You totally deflated him without getting mean.  You are a class act indeed!  (And I am sure he also watches HGTV all the time so that makes him an expert as well!  I used to love watching Quincy but that did not make me a coroner!)

Posted by Kathryn Maguire, Serving Chesapeake, Norfolk, VA Beach (GreatNorfolkHomes.com (757) 560-0881) about 8 years ago

Are you sure it wasn't my mother in law dressed up as a man and came to your open house?  LOL!!

You are absolutely correct.  There are many misinformed real estate experts.  I did enjoy your post and it gave me a lil chuckle with the picture in my head of my mother in law dressed up as a man!

 

Posted by Gina Chirico, Real Estate Agent - Essex County, New Jersey (Lattimer Realty) about 8 years ago

this is why you need to keep a can of pepper spray next to the sign in book...

Posted by Vince McEveety (Gilleran Griffin Realty) about 8 years ago

Arrogance is SOOO ugly.

Posted by Barbara Birinyi, TX Real Estate Broker - Horse Property Specialist about 8 years ago

What an arse. Well it just goes with the territory.

Posted by Speed Equity® Mortgage Acceleration System, We help your clients Own Their Homes Years Sooner (Speed Equity®) about 8 years ago

LOL...way to go knowing your market.  Many agents would have been thrown a cruveball and not known how to handle him.  What a know-it-all (in his mind). 

ROTFL@Vince.  Good one!

Posted by Elizabeth Cooper-Golden, Huntsville AL MLS (Huntsville Alabama Real Estate, (@ Homes Realty Group)) about 8 years ago

Yikes, don't you wonder where these guys come from? Did you check the rocks out front & see if he crawled back under the bushes?

I just came back after reading Vince's comment - that would 'spice' up that boring open house.  ILMAO

Posted by Lyn Sims, Schaumburg IL Real Estate (RE/MAX Suburban) about 8 years ago

Hoping this excellent blog you wrote helped get this guy out form under your skin. Thank goodness he's not your client.

Posted by Coral Gundlach, Real Lives. Not Just Real Estate. (Compass) about 8 years ago

everybody is an expert, and knows much more about our business than we do, off course.

This is where we say NEXT, as in next buyer please, we would ask the person to find a different house, and agent, ther is not enough time in the world to wanting to work with people like that.

 

Posted by Peter Pfann @ eXp Realty Pfanntastic Properties in Victoria, Since 1986., Talk To or Text Peter 250-213-9490 (eXp Realty, Victoria BC www.pfanntastic.com) about 8 years ago

Randy:  He has what we call a case of "verbal diarrhea".

Posted by Lee Ann Obenauer (Metro Roberts Realty) about 8 years ago

Lol, good post with some pretty funny responses.  I am still laughing over someone who said "just be glad your not thier spouse"

Posted by Bob Jakowinicz, Michigan Real Estate Agent-- MI RE Adventures (National Realty Centers Livonia--Bob Jakowinicz) about 8 years ago

Sounds like a good example of someone who knows just enough to be dangerous. Hope the rest of the open house went well.

Posted by John Novak, Henderson, Las Vegas and Summerlin Real Estate (Keller Williams Realty The Marketplace) about 8 years ago

Randy - You're so professional.....you didn't kill him?!!   Patience is a virtue, but I don't have that kind of patience.  It's frustrating to have to defend our knowledge of our markets to other than don't have a clue.

Posted by Christine Bohn, The Bohn Team, Gainesville FL (RE/MAX Professionals) about 8 years ago

In New York we would call this, um, gentleman a "jerk."

Posted by J. Philip Faranda, Broker-Owner (J. Philip Faranda (J. Philip R.E. LLC) Westchester County NY) about 8 years ago

Thanks for the story Randy.  Reminds me of a gentleman I showed a home to that claimed he was certified to be a home inspector but decided not to pursue it.  Worse yet, he was the father of the home buyer....

Posted by Eric Getz, Broker (The Market Real Estate Group) about 8 years ago

Ha! What a fun conversation to have had in front of open house visitors.

Chalk it up to know it all attitude. He won't do well in this business.

Posted by Erica Ramus, MRE, Schuylkill County PA Real Estate (Erica Ramus - Ramus Realty Group - Pottsville, PA ) about 8 years ago

Randy - I know a way to avoid those interactions - don't do open houses! :-) But seriously - sounds like you guided him gently but firmly off the end of the pier!

Posted by Tony and Suzanne Marriott, Associate Brokers, Serving Scottsdale, Phoenix and Maricopa County AZ (BVO Luxury Group @ Keller Williams Arizona Realty) about 8 years ago

Randy, I consider an open house my office for the day, and I never let people pollute my customers, especially in my office. I have actually had to ask people to leave an open house because of similar twit-like behavior. You try to be nice, but sometimes, they just need to go.

Posted by Brian Bean, Homeowner Advocate, Dream Big Real Estate, S.Calif (The Dream Big Team at Realty ONE Group Champions) about 8 years ago

I would have just asked him to leave because he was clearly not interested in the home and others need your attention.

Posted by Evelyn Johnston, The People You Know, Like and Trust! (Friends & Neighbors Real Estate) about 8 years ago

I think this is the "guy at work" that's been "advising" my buyer!

Posted by Teri Deane, Realtor, ABR, CRS, SFR - The Deane Team (RE/MAX 100) about 8 years ago

You really need to appreciate people like that.  That is free entertainment and would put a great big smile in my face.  

Posted by Glen Fisher (National Property Inspections of Southern New Jersey, LLC) about 8 years ago

Aloha Everyone - Too many comments to respond to individually.  I read all of them and genuinely appreciate the kind words and the wonderful wisdom shared by everyone.

It does seem like everyone is an expert these days.  The most dangerous are family, friends and neighbors of your clients; who are misinformed experts.

The funniest thing that came about was at one of my other two open houses Sunday.  The agent who was sitting for me, there had an almost identical experience.  After comparing experiences we determined that he had a different misinformed expert. Two in one day, in the same town.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 8 years ago

You should have used a word/phrase that didnt mean anything and see if he had something to say about it. Then point out that you made the word up just to see if he knew more about it than you. I do that all the time with people like him it normally gets them to walk away/turn red and quiet down/all of the above :)

Posted by Joe Harvey (Lake Worth Real Estate) about 8 years ago

Loved the post.  I thought that I was just fly-paper for "real estate professors"....

After 27 years in the business I'm always surprised by just how little I know when compared to the average lay-expert - and how many simply refute the facts if they don't agree...

 You handled it well!

Posted by Gayle Barton, Forsyth County Real Estate, Cumming GA Homes For Sale (404) 710-0204 (BERKSHIRE HATHAWAY Georgia Properties) about 8 years ago

You handled that very well, Randy. I'm glad you didn't let him get away with it!

Posted by Debbie Sagorin, Marketing Irvine to the Highest Level (Coldwell Banker Real Estate) about 8 years ago

He came to your open house because everyone elase in his life has been educated to the point of complete  dismissal.  They have adapted so well, they don't hear a word he says.  I hope he never has to announce to his family that the house is on fire.

Posted by Dani Hanna about 8 years ago

WOW, this guy gets around! I swear I spoke to him just yesterday in INDIANA! :)

Yes we all have these "experts" running around. I ususally steer clear, however sometimes get caught in a corner. I just try to remember, these people make everthing about them and it is rarely. In front of other customers is the worst! Sounds like it was difficult but you got through it. They key is KNOWING the numbers you can fight ignorance with FACTS. Facts always win!

Posted by Ronda about 8 years ago

I like Richards #8 suggestion. Ask him what he does for a living and teach him his job. I don't like know it alls like that.

Posted by Ann Cordes, Home Ownership is Not a Distant Dream (Century 21 Randall Morris and Associates, Waco) about 8 years ago

Holy Canoli!  I thought I ran in to all the goofballs.  I've been fighting the "banks are going to dump a bunch of inventory in the market" and the "the market is going to crash again" chicken littles.  I always say "The technicals aren't there".  Because they don't really know what they're talking about they have no idea what I'm talking about.  But I think your guy takes the cake.

Posted by Valerie Crowell, Broker Associate (Keller Williams) about 8 years ago

I have found with people like that... all you say is "that's nice" and nod, then move on to the next one. I have found it is not worth my breath. ;)

 

Posted by James Baxter Encinitas Realtor (Realty Place) about 8 years ago

I have a relative who's like that.  It's never really enjoyable, and I just smile and not my head.

I think you handled it well though.  Very professional.

Posted by Jeremy Wrenn, Founder, Wrenn Home Improvements about 8 years ago

Is it just real estate that almost everyone thinks they know more about your business then you do?

I've had similar experiences too, from just about every buyer I've ever worked with. They learned it all on the Internet.

Posted by Bob Pisa, Broker Associate, Commitment, Service, Satisfaction... (Downing-Frye Realty, Inc. Naples, FL) about 8 years ago

Hi Randy,

 

A+ for handling him professionally and with your knowledge. We all have ran across these types in our industry. Let us hope that we all can handle him as strong but professionally as you.

Posted by Nona Swann about 8 years ago

Funny.  Everybody thinks they know real estate.

Posted by Jim McCormack, Nashville Short Sale REALTOR - Stop Foreclosure (Nashville Short Sale Specialist - Jim McCormack - Edge Advantage Realty, LLC - 615-784-EDGE (3343)) about 8 years ago

Without those "I know more about what you do then you" people, how would we ever get out job done. LOL

Posted by Susan Jacobs about 8 years ago

The only thing the guy was an expert at was time tracel.  I think this is the same guy who showed up at my Open House last weekend!  (maybe 5' 9", dark hair, colored socks and sandals?--although they do come in all sizes, shapes and colors...) 
They don't know what they don't know... 
I didn't get the part aboutthe escrow officer being a marketing expert, however.  That is a gem.

Thanks for making my morning!

Posted by Gary Frimann, REALTOR and Broker (Eagle Ridge Realty / Signature Homes & Estates) about 8 years ago

We've always felt that getting an appraisal upfront would be extremely useful even if the lender can't use it. It helps the buyer know exactly what they're paying for, and most of the time, so-called real estate agents don't do their research well enough and overprice the home.

Posted by Andrea Moore about 8 years ago

Nice job with the misinformd expert...wonder what he does for a living???

Posted by Lisa VonBargen, Estes Park Real Estate Photographer (Photography7522) about 8 years ago

I actually would have stopped with the first question.

"You are absolutely right, I don't know what a house is worth"...

We don't...it's like art work, with one audience at Christie's a Picasso may bring 2M, with another audience in another auction, the same Picasso will bring another price.  We do our best to evaluate the market conditions, the appeal of the property and present a range of ideas to market that property.  The property is worth what the market eventually brings.

If we knew what properties were 'worth' the banks wouldn't hire the appraisers to get the final opinion.

Posted by Linda DeVlieg, Albuquerque Real Estate (Keller Williams Realty) about 8 years ago

Maybe you were on Candid Camera...?  And they just forgot to let you off the hook??:) 

Posted by Tina Holan about 8 years ago

Just when I think that I'd love for anyone at all to visit my open house.....you prove me wrong.  You handled the situation like the professional I'm sure you are. 

Posted by Lynn Ganster, P.A. (Morris Williams Realty) about 8 years ago

Oh- these guys/gals always manage to show up and spew their rubbish when there is a crowd.  Frustrating!

Posted by Anonymous about 8 years ago

Sometimes you have to put people in their place, Well done!!!

I just love it when the buyer brings a know it all family member to the home after they just got it under contract. "This needs this, and that's all wrong, this house is garbage...They need to lower the sales price"

Posted by Roy & Gail Barnhart & McKay, Barnhart & McKay Home Selling Team (Barnhart & McKay Realty Advisors) about 8 years ago

Great Post-- Hopefully the misinformed will read your blog.  Maybe he just got his lisc.  :)

Posted by Jennifer Marks (On Maternity Leave) about 8 years ago

There are so many like him out there.  It's quite interesting how everyone thinks they know everything about real estate.  Why do they bother to ask us, I wonder?  LOL!

Posted by Patrizia "Trish" Giassa, The Shannon Aronson Group (Keller Williams Realty, North Central New Jersey) about 8 years ago

OMG, our job is tough enough without folks like him causing more and more work.  Thank you for sharing.  COMPS are all we have to work off from.

Posted by Rich Jackson about 8 years ago

Wow.....I think you did a agreat job of coming back with a response to each one of his

comments.  You held your cool, and you were able to reasonably show him that he did not

know it all.  I am impressed!  Great job!  You showed him that YOU are the Expert, not him!

Posted by Pam Heinold (Coldwell Banker United, Realtors--- Pensacola, FL) about 8 years ago

I wonder if he was just out there or he had a nother motive! If he really liked the house then he can come back with his agent and write the offer. He already misinformed and ran them off and he cleared the way for a acepted offer. That or he is my uncle Joe LOL

 

Posted by Dale Hite (Integrity Pro Real Estate Services) about 8 years ago

Well done, and so much fun to read through the comment stream that you have going on here .....

Posted by Dagny Eason, Fairfield County CT, CDPE Homes For Sale and Condo (Dagny's Real Estate) about 8 years ago

I love the "know it alls."  It seems I run into one about once a week.  They think they know the market (from our reliable newspapers) and like to challenge me.  They have no idea what we do in our jobs.  I had one gentleman buyer who wanted to buy my condominium listing for $70K below what it was worth.  He sent me statistics of San Diego county homes that sold in the last six months and then asked me what price I thought I should sell it at.  There was a perfect comp right next door to my condo that supported my price (that doesn't usually happen).  I read his email and laughed and then redirected him back to the comps.  My seller said no way on his price.  He has since walked away.

Posted by Lisa Clanin (Keller Williams Realty) about 8 years ago

 Thank you for sharing. I get those all the time. They don't seem to have any shame.  I think they visit to deter any buyers from buying with you.  It normally doesn't work.  You handled it perfectly.  You knew your stuff :)

Posted by Betty Bart about 8 years ago

You should be thankful he stopped by.

He gave you a chance to showcase your real estate knowledge in full view of the other prospective buyers. They were probably impressed!

Maybe you should have requested his phone number and invited him to your next open house?

Posted by Mark Robinson about 8 years ago

Don't worry about that guy, he does not do any business anyway.

If he does then I feel for his clients....

Posted by Ron Aguilar about 8 years ago

it is SCARY that clown is out there.  I do short sales (hve for about 5 years) and still get into "heated debates" with agents that will argue non-stop about something they heard or read on the itnerenet, that, when put into PRACTICE is completely wrong.

End of the day:

Ignorance can be corrected, BUT, you just can't fix stupid.....

 

Ben Benita, Speaker, Radio Guest

Author -- "Are You More Likely To See Bigfoot Or A Short Sale Approval Letter?"

BBenita@Comcast.net

 

Posted by Ben Benita, Speaker, Author, Game Changer, Coach (Ben Benita) about 8 years ago

Like the other comments from other agents

Posted by Francisco Garcia, Jr., 480-277-2922 http://franciscogarciajr.com (FG Real Estate) about 8 years ago

Randy,

Sadly the fact that so many of us are encountering these types of "experts" shows just how important it is for buyers and sellers to use a knowledgable REALTOR. In a way he is a walking billboard for our value.

Posted by Suzanne Sherer about 8 years ago

I'm surprised nobody picked up on this...he gave you a great excuse to show your market expertise, AND quote the fact that your marketplace has less than 3 months worth of inventory. GREAT JOB!!

Congratulations on being in a market that has found a balanced inventory.

Posted by Phil Hopkins, Rim Country Arizona Realtor (Desert 2 Mountain Realty) about 8 years ago

One of the reasons another agent and I do open houses together is to avoid this situation - at least until the third visitor arrives.  While one of us deals with the "lay expert" the other shows the features of the back bedroom and pool area.

Posted by Richard Riley, CDPE, I.R.E.S. (RE/MAX Properties SW) about 8 years ago

Sounds like he needs a discount broker since he has all the answers anyway!

Posted by Yvette Chisholm, Associate Broker - Rockville, MD 301-758-9500 (Long & Foster Real Estate, Inc.) about 8 years ago

Great job handling that one!  If this guy would've gone to closing, you would have had a nightmare on your hands with maintaining the relationship.

Way to go!

Posted by Nathan Strauch, Colorado Real Estate Photography & Video (Hot Shots Digital (HotShotPros.com)) about 8 years ago

Hey Randy,

Great post. I am starting a new group to share these moments with all of our fellow Agents called the Open House Stories and would love for you and anyone else to post these great stories on there. I think we all can learn valuable lessons from one another on how to deal with Buyers. Especially Buyers who know everything!

Keep up the level headed responses, and I hope to see you in the water sometime.

Posted by Cody Steele (Steele Realty) about 8 years ago

You have less than a 6 month inventory.  Nice.

 

Posted by Chris Pendleton (Tierra Antigua) about 8 years ago

I'm just guessing, but I'm assuming Mr. Misinformed spoke in a loud and/or booming voice, with a great tone of authority. Not that he knew what he was talking about it, but that makes him supremely qualified to be a radio or TV pundit. If you sound sure of yourself, you might convince a few people just by the certainty of point of view, even if you're dead wrong.

I like the use of "friends" in the business, like escrow agents who require appraisals even if the lender hasn't asked for one. Birds of a feather, I guess.

Posted by Mark Ruda (Mark A Ruda) about 8 years ago

Hello Randy,

It never ceases to amaze who is an expert these days. It is why the rest of us have to work so hard to make sure that we do what is right and stay up with our local market.

Have a great week,

Lisa aka @allstarmom3

Posted by Lisa Ludlow Archer (Live Love Homes-Keller Williams, Charlotte, NC Ballantyne Area ) about 8 years ago

Randy,

When you are dumb and think you are smart, your in trouble! I wonder how susessful he is? Probably not too many refferals from his clients.

Posted by Blaine Williamson (McClain-Williamson Realty) about 8 years ago

Know-it-alls unfortunately spread their misinformation like weeds.  People like that are wonderful if you need to get your blood pressure up.  Great answers Randy, I usually think of witty comebacks at about 3 the next morning!

Posted by Sue Follansbee (Golden Eagle Properties) about 8 years ago

More wonderful comments. 

The upfront appraisal may be helpful for the seller, but not much.  If it is a condo or a track home, we know to the penny what they are selling for.  If it is a custom home, three different appraisers will bring three different numbers.  The only one that we will have to deal with is the one that the buyer uses to get their loan, the others will not be of much use to us.  With my years of experience, I can help set the price, just as accurately as any appraiser.

My comment to the misinformed expert was, that I knew exactly what the home is worth.  That is true of every property I list.  It is worth exactly what a buyer is willing to pay.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 8 years ago

My response to people like this one?  "Thank you for sharing"...and, then...."Next....."  There isn't any way to change their minds.  To respond to them is to become engaged with them.  To become engaged with them is to loose the battle as well as the war.

Posted by Judith Abbott about 8 years ago

Many of these jerks sell programs in real estate wealth on the internet or late night TV.  They often give advise to my clients when I am not around.  Sometimes they are uncles, aunts, 3rd cousins, or the third cousins hair dresser.

Posted by Gene Riemenschneider, Turning Houses into Homes (Home Point Real Estate) about 8 years ago

I think not only is this guy misinformed, he also does not have professional courtesy.  

You should NEVER go into somebody else's open house, whether it's broker open or public open, to criticize another's property or their strategy.  They have NO idea what's going on.  For the buyer who might walk in and have no idea, this is just another poor behavior on top of not knowing anything but I guess it's all the same! 

Posted by Sylvia Barry, Marin and Sonoma Real Estate Leading Expert (Coldwell Banker Previews International (#1 Marin_Sonoma_San Francisco_North_Bay)) about 8 years ago

The comment that he needs a discount broker, may be a little off.  I believe that this is the kind of person, who will be a FSBO and will not be successful.  That is assuming he is even a home owner.

Under normal conditions, I would agree with not engaging with him.  Unfortunately I had other buyers in the home and he would have poisoned them. He may have also stayed longer.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 8 years ago

Nice job.  My favorite line with guys like him is "That's an interesting point of view!"

 

Posted by Amy McLeod about 8 years ago

I like your post...sometimes we get these a lot..but these people are pretty much the same way with other professions as well..like they know the law better than lawyers etc. I think they have confidence issues and they don't have much respect for people in general.

Posted by Elcin Kaleli about 8 years ago

I refer to visitors like you described as tourists because they have fragmented knowledge about the area until a tour guide gives them the real information. How many times have you heard tourists relate about places in Hawaii or it's history that was untrue? Misinformed, misguided and, well I'll end here. A Hui Hou.

Posted by Kimo Jarrett, Pro Lifestyle Solutions (WikiWiki Realty) about 8 years ago

You handled the "expert" well. It's a fine line between being rude, while still deflecting, such a person.

Posted by Tim Bradley, Commercial Real Estate Expert in Jackson Hole, WY (Contour Investment Properties) about 8 years ago

Congratulations on not blowing your cool  It is bad enough when they confront you, but when they start going after the other visitors it makes me crazy.

Posted by Marcy Moyer, Probate, Trust, and Investment Specialist (eXp Realty of California Silicon Valley Probate, Trust, and Investment Sales) about 8 years ago

Bravo Randy!  I'm glad you held your stance.  I hate it when I get those in my open house!

Posted by Anonymous about 8 years ago

You've gotta love people who let neither facts nor logic interfere with their opinion!  I'd like to know what some of the words are that Joe (#95) makes up...LOL  

Posted by Joy Baker, So NH RE & Short Sale Specialist (RE/MAX Insight) about 8 years ago
I usually say that I refuse to have a battle of the wits with an unarmed person. However, in this case it sounds as if you handled it well. I find myself spending a good deal of time refuting misinformation from the internet and the media.
Posted by Louis Snitkin, "Results That Will Move You" (Halstead Property) about 8 years ago

Great job on handling that Mr. Dont Know it All.

Sonya R Nevins (Star Realty, LLC) Waterbury, CT

Posted by Sonya Nevins (Sonya R. Nevins, STAR REALTY, LLC (Waterbury, CT)) about 8 years ago

Wow, blind leading the blind.

Posted by Robert Vazquez (75 FAST OFFER, LLC/ Countrywide Capital Group, LLC / CRP) about 8 years ago

Like a few others have mentioned, the most interesting point in your post is what a short inventory you have.

Great.

Posted by Jim Hale, Eugene Oregon's Best Home Search Website (ACTIONAGENTS.NET) about 8 years ago

Interesting and yes, you need to make sure that others visiting your open house are getting the correct information. The sad part is there's no way of knowing if they understood the conversation and if they did, knowing who was correct.

Curious as to how you might test this after Mr Know It All leaves, i.e. all I can think of is asking if your other guests have any questions about the area, the current market, real estate, etc? Not in real estate but read lots as I own a handyman business and learn so much from all of you.

Posted by Tina Gleisner, Home Tips for Women (Home Tips for Women) about 8 years ago

What is the saying, "never agrue with an idiot, he will drag you down to his level and beat you with experience."

I'm glad he left before it got to that point!  :-)

Posted by Robert T. Boyer, San Diego Real Estate & Mortgage Loans, Ph.D. | VA Home Loan (FHA Loan, VA Loan, Jumbo Loan,FHA Loans,VA Loans,Jumbo Loans) about 8 years ago

WOW - you handled that situation extremely well.

Posted by Terry McCarley, REALTOR, SRES, CDPE - Cape Coral, FL (REMAX Realty Team - Cape Coral FL) about 8 years ago

it's easy to get frazzled by someone like this, especially when they are saying things in front of other potential customers.

It sounds like you did a great job of remaining composed and acting professionally.

Posted by John Savignano, Realtor - Hopkinton and Metrowest MA Real Estate (RE/MAX Executive) about 8 years ago

If Candid Camera were still around I would expect someone to pop out and surprise you at the end of that ridiculous exchange. I've seen outsiders who think they know it all but this one takes the cake. I am so in awe as to how you kept your cool! Way to go and smile anyway - even if you're not on Candid Camera! ;-)

Posted by Cari Anderson about 8 years ago

My wife and I do quite a few open houses and have had a fair amount of success but there are some days that have been like a freak show. I'm sorry we treat everyone with respect but sometimes you just don't know where they come from. The comments and the attitude will tell you they are not serious buyers. I not sure if this is their defense mechinism.

Posted by Ralph Alvarez All Vegas Valley Realty about 8 years ago

Randy-Great Job!  Always Control the Situation; Bottom Line - did you ask him if he was a Qualified Buyer??? Just kidding I know you will have better days!

Posted by Rocky Rovedatti about 8 years ago

There's always at least one of these guys, isn't there!?  Although sort of a different situation, this one time comes to mind: I, who have always looked young for my age, had a guy ask me with a snicker, "So, do you own any real estate yourself yet?"  It was fun to tell him that I had a house, a condo rental, and was in escrow on a third property.  Shut him up real quick.

Posted by Chris Muckley (Ascent Real Estate, Inc.) about 8 years ago
What's amazing is people will believe a "know it all" over asking a trained professional, and then look at you skeptically because that's not what their "know it all" told them. I am a Certified Residential Contractor as well and clients actually want an untrained inspector to give them an opinion when I actually know the building code and can certify the condition of a home. Go figure! P.S., always used a State licensed contractor in your area when you recommend an inspector or repairman. It's the same principle; you get what you pay for!
Posted by Latara Clements (Florida Dream Real Estate) about 8 years ago

When dealing with "EXPERTS", I have always tried to live by the following adage:

"He who knows NOT, and knows not that he knows NOT, is a FOOL. SHUN HIM.....

He who knows NOT, and knows that he knows NOT, is TEACHABLE. TEACH HIM.......

He who knows, and knows NOT that he knows, is ASLEEP. WAKE HIM.......

He who knows, and knows that he knows, is WISE. FOLLOW HIM........"

This may help you deal with the so-called experts who "know NOT that they know not."

From Gary Lits, Broker Gary Lits Realty.

Posted by Gary Lits about 8 years ago

That's when you end the conversation with, "feels free to take a look at the home and if it's something you'd like to pursue just let me know". "I'll be in the other room".  Then you go help the other people that need help. 

Posted by Sherry Adcock, Associate Broker (Fincher-Coffin Real Estate) about 8 years ago

Those guys get all their information down at the barber shop. I'm glad he taught you a few things!

Posted by Truett Neathery (T. Neathery Appraisals) about 8 years ago

An example of those with only general knowledge, thinking that they really know this business.

Posted by Anonymous about 8 years ago

Obviously Mr. Know It All's business isn't too busy if he's harassing you at your open house. It's my guess that he is just as obnoxious to his clients as he was to you, and he probably runs them all off.

Posted by Sean Tackett about 8 years ago

you did a great job on handling a kind of annoying situation most of these guys watch too many talking heads and get too smart ;-)  <a href=http://geneperez.net>Santa Maria Homes For Sale</a>

Posted by Gene about 8 years ago

SO, YOU WERE THE GUY WHO ARGUED, AT AN OPEN HOUSE, WITH THE OWNER OF ZILLOW....   :)

Posted by Larry and Marilyn Mennetti (FIVE STAR REAL ESTATE) about 8 years ago

Two thoughts come to mind about this guy:

1.  If it weren't for being low class he'd have no class at all.

2.  A little bit of knowledge is dangerous

Someone taught him a few vocabulary words but he doesn't know what they truly mean.

 

Good post and great response on your part!

 

Posted by Gary Steuernagel ASSOC. BROKER, ABR, CRB (Keller Williams Southwest) about 8 years ago

Loved your gentle, yet factually direct style -- I am learning I have to be professionally, factually prepared -- leaving the emotions at home before dealing with real estate consumers.  Great post.

Posted by Anne Edwards Johnson, Austin Realtor | HookemhomesATX (512)917-5260 (JP and Associates) about 8 years ago

Thanks for the post. 

I try to look at these people as part of the nature of the business. During an open house it is literally that. Open to all types of people. An old saying I believe is "a empty wagon makes the most noise". I get a person like this  at 8 of 10 open houses. I have leaned to laugh and enjoy it. One case in particular was amusing. I had a elderly woman ( I'm over 50) come into a one of my open houses. This house had hard would floors. She went into the dining room and pulled our a marble and rolled it across the floor. She was convinced the foundation of the house was crooked. I tried to tell her there would be a professional home inspection performed by a certified inspector. But she was convinced her marble does not lie.   

Posted by Kenny Bryant about 8 years ago

It took me years to become selective on the clients that i "choose" to work with!  I just fired a buyer when it beccame apparent that he considered me as a salesman.  He felt he knew more then me about the local market and questioned my motives. You should of seen his face when I told him that I will not be working with him any longer!

Posted by Tony Lewis, RE/MAX Valencia, Stevenson Ranch, Santa Clarita (RE/MAX of Valencia (Hall of Fame) 30 year Valencia Resident) about 8 years ago

Thanks for sharing. I've had this happen at an open but thankfully other people were not standing around. I have a problem with sellers trying to tell me how to sell their home just because they have a marketing/training background. I feel there is a huge difference in selling food and selling real estate but this one know it all knows that its all the same. Price is just a number. Not in my community.

Posted by Allison Jones (Kaufmann Realty) about 8 years ago

Just a question? Was this guy short, fat, balding with a comb over, a pronounced overbite and coke bottle lens glasses?

His twin brother was seen in Tucson, armed with all the same data.

This guy must have a really large extended family.

Thanks for the good post.

Posted by Jon Quist, Tucson's BUYERS ONLY Realtor since 1996 (REALTY EXECUTIVES TUCSON ELITE) about 8 years ago

This would have made me laugh louder if it weren't so true...the last time this happened to me, I asked the person to leave.

My comment to them was "It's an Open House, not an Open Season".

The buyers who witnessed the verbal attacks were SO happy to have the negativity gone that they stayed and became my buyers for a different house!

Thanks for sharing your experience; you were very polite and well informed and a credit to the real estate profession.

Posted by Simone St.Clare about 8 years ago

Randy, Way to keep your cool and educate this misinformed consumer.

Posted by Barb Szabo, CRS, E-pro Realtor, Cleveland Ohio Homes (RE/MAX Trinity Brecksville Ohio) about 8 years ago

Hi Randy,  I guess we all get these " experts " from time to time.  You handled it much better than most !

Posted by Bill Gillhespy, Fort Myers Beach Realtor, Fort Myers Beach Agent - Homes & Condos (16 Sunview Blvd) about 8 years ago

I once experienced something similar and later I found out it was an ex-neighbour who had a dislike for my seller!

Go figure

Ty

Posted by Ty Lacroix (Envelope Real Estate Brokerage Inc) about 8 years ago

Aloha Randy,

Mindsets can be difficult to work with, especially when wishful thinking based on misinformation sets in. Sounds like you handled it well.

Peace,

 

Posted by Kimo Stowell, REALTOR Associate® RS-76763 - Honolulu Hawai'i (HI Pro Realty LLC RB-21531 ) about 8 years ago

Since when does the VA only lend on the land value?  You have to Love experts, especially the ones that only like to hear themselves talk!

Posted by Robert Rauf (HomeBridge Financial Services (NJ)) about 8 years ago

Randy:

it's been my experience that genuine "experts" are the ones who are always asking questions rather than trying to impress others with how much they know.  Thanks for sharing.

Regards,
Scott Perry

Posted by Scott Perry (Jireh Business Information Solutions, Inc.) about 8 years ago

Just remember, you can't fix stupid!  My life became so much simpler when I realized you don't need to rationalize with irrational people.  Unfortunately, we have them here in Boise, Idaho as well.

Posted by Jim Paulson, Owner,Broker (Progressive Realty (Boise Idaho) www.Progressive-Realty.info) about 8 years ago

He'll probably wait out the market too...until he can't afford to get in.  LOL

Posted by Gary & April Greer, Real Estate Professionals (Century 21 Wright) about 8 years ago

Wow! this struck a nerve. Good thing he doesn't live next door, he would stop every buyer showing to tell them everything he told you.

Posted by Mike Russell, Overland Park Kansas Real Estate (Mike Russell & Associates) about 8 years ago

You handled yourself well.  That's one of the first things I learned,  a house is only worth what a buyer is willing to pay.  Keep that misinformed expert off of the mainland please,  lol.

Posted by Chris Pagano (Coldwell Banker South Central Realty) about 8 years ago

Your answers were perfect!  Sooo... did he actually want to buy a house or was he there just to try to INFORM YOU!!!!???

Did you ask him if he had a real estate license?

Posted by Kathy Opatka, Serving Ocean City, MD, & The Delaware Beaches (RE/MAX CROSSROADS) about 8 years ago

I thought you were talking about my step-father until I read he was ex-military!  :)

Your handled yourself very well.  Tough line when other clients are around!

Posted by Jennifer Grace, Jennifer Grace about 8 years ago

I get small lessons like this every time I tell a stranger that I'm a realtor. I guess it goes with the territory. Although this guy was way worse than mine usually are. You handled it quite well though. I'd have smacked him. LOL

Posted by Nathan Tutas, Your Central Florida Real Estate Expert (Tutas Towne Realty, Inc.) about 8 years ago

He sounds like the kind of person who would represent himself as his own attorney too!  People who won't listen to a a real expert continually trip over their own feet. 

You handled the situation beautifully.  Good riddance to that guy.  He would be a nusance to work with.

 

Posted by Chrysti Tovani, Sacramento Real Estate Agent (eXp Realty, LLC.) about 8 years ago

You are the epitome of patience and tolerance. How come the less they know, the louder they are?

Posted by Barbara Charlton (inactive - license is on ice with State of MN) about 8 years ago

This is where our potential buyer clients get their misinfo...the unfortunate know-it-alls, aaahhhh...you just want to scream yet instead you smile & refer them to another broker, for a referral fee of course.

In the end you both make out in spite of this person. Or, at least I do! zz

Posted by Zia Montesi @ the beach/OBX North Carolina about 8 years ago

Jack of all trades and master of none...Just ridiculous how we are surrounded by "experts" in our industry. It reminds me of a post a while back of the blogger's sister-in-law saying..."Well, you became a Realtor, so how hard can it be?" I think you've done well in not getting riled up. Some people are just clueless how much they resemble the back end of a donkey.

Posted by LYDIA LAMOREUX (ZipRealty) about 8 years ago

Just remember the wisdom of Solomon:

"Every prudent man acts with knowledge, but a fool lays open his folly." ~Proverbs 13:6

"Do not speak in the hearing of a fool, for he will despise the wisdom of your words." ~Proverbs 23:9

Posted by Brent Reader about 8 years ago

It is even worst with it is the nightly news misinforming the nation.  Like the one where the Real Estate agent was interview and said the bank are only doing 20% down loans.  I called and email CBS to reminding them of the FHA, VA, USDA loans that have been around for over 50 years.  Sometime people jsut want to hear them selve talk. 

Posted by Kim Barry about 8 years ago

I think the reason this post was featured was more for the responses than the original post.  You folks are the informed experts.  I am truly enjoying reading the comments.

Mahalo (Thank you in Hawaiian) to everyone who has contributed to this post.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 8 years ago

Doubt this Mr Know-It-All was in the market tp purchase a home.  Bet he was the "I'm a Expert on Everything Fairy" doing you the extreme favor of visiting your listing and sharing his insight and wisdom.  At lease he should have left a little something under the doorstep or pillow or whatever. Those people are annoying and hilarious all at the same time!

Posted by Judi about 8 years ago

We know one thing for sure.  He did not recently buy a home.  He had not idea what the market was like or how the process worked.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 8 years ago

I'm with Kathy - can you imagine how horrible it would be to be married to someone like him? Or if he was your Dad, or your son, or your brother-in-law?

Ugh.

Posted by Marte Cliff, your real estate writer (Marte Cliff Copywriting) about 8 years ago

LOL! What a character! Or an irritant. Some people know everything Randy and you were obviously in the presence of greatness. Thanks for sharing!

Posted by Jennifer Schaefer (Visionary Properties) about 8 years ago

Being response 205, which is really incredible by the way, I am sure you are tired of reading but here is my 2 cents.

Your "expert" visitor really paints a pretty accurate picture of how many consumers are misinformed. The comment about th ebuyers market is a common misconception today.

Fantastic post. Congrats on the 205 responses so far!

Steph Somers

Posted by The Somers Team, Real People. Real Dreams. Real Estate. (The Somers Team at RE/MAX Access) about 8 years ago

It is amazing what others perceive on late night tv..... you did a good job,

Posted by Rod Pierson about 8 years ago

Some good points, can you imagine the holidays if he was a relative.  Worse to be married to someone like that.

His statement about the buyer's market is true in many places, just not where he was standing. A good reason to hire professionals.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 8 years ago

Way to handle the situation! These people never cease to amaze me. I love when the "expert" debates me based on his research on Zillow or sites of that sort. My favorite is, "I thought of getting my real estate license too." I respond with, "I thought of becoming a doctor at one point too. That doesn't mean I enter a hospital and try and diagnose a patient."  

Posted by Anonymous about 8 years ago

You're absolutely right! These SOB's should put under the bus for their intelligence. Good one.

Posted by Richard Miguel about 8 years ago

Randy,

Kudos for conducting your self in a very professional way.

I'm with #33 John Marshall's late father in law. Actually that was very funny. Lol

No matter how much knowledge we have on a subject matter we should always have our student cap on. We never know where the next eye opening experience will come from. However, when we realize, we're dealing with a "know it all" then it's time to bounce and in this particular case, time for the "know it all" to bounce.

Posted by Dimitri Matsis-REALTOR® (818) 599-6083 (Troop Real Estate Inc. Westlake Village CA) about 8 years ago

Maybe he didn't realize he was in the United States and was disoriented. He needs to go back where he came from.

Posted by Carolyn Roland-Historic Homes For Sale In Delaware and S. Chester County PA, Carolyn Roland, GRI, CRS (Patterson-Schwartz Real Estate) about 8 years ago

Just read the paper and watch the news and you to can be a expert. HAHA

Posted by Alan Grizzle, Full Time Realtor, Lifelong Resident of Dahlonega (Chestatee Real Estate) about 8 years ago

Randy, you handled it wonderfully! I used to sell new-homes for a builder here in Atlanta. When we got this kind of"expert", we had blanket permission to ask him/her to leave, which was so empowering! The otehr visitors usually applauded us. Of course, that was in a Sellers' market and we are no longer in that kind of market here. your approach was fantastic!

Posted by Nancy Aroneck about 8 years ago

What a jerk! I think you handled him with professionalism and respect! Much more than HE did! Good job!

Posted by Mari Armstrong (DiSalle Real Estate Co.) about 8 years ago

GOTTA LOVE OUR FELLOW AGENTS WHO BELIEVE THAT THEY ARE KNOW IT ALLS AS WELL...THE PART-TIMERS ARE THE BEST! WORD TO THE WISE: ALWAYS LISTEN WITH OPEN EARS...FOR YOU NEVER KNOW WHO MAY TEACH YOU YOUR NEXT LESSON.

WHAT TO DO IN THE EVENT THAT THIS EVER HAPPENS AGAIN: ASK THE ATTENDEE IF THAT'S THEIR CAR THAT'S GETTING TOWED DOWN THE STREET. FOLLOW THAT UP PROMPTLY WITH: "THAT'S EXCELLENT" AND "I'M HERE TODAY SIR FOR BUYER'S QUESTIONS, NOT ANSWERS" THEN "MIGHT YOU BE INTERESTED IN PAYING FULL ASKING FOR THIS HOME?"  

Posted by JOE FASONE about 8 years ago

Randy Good for you! I came across one last year & I did ask where he got his info: Zillow.com. After asked him if he knew that Zillow based their values on the median sales price taken from tax records (unless the property was posted by a RE agent who updated the info) he walked away LOL.

Posted by George Wilson (Lincolnton, NC) about 8 years ago

I will have to remember "Is that your car being towed?"  Maybe fionding a good distraction would be useful in some of these cases.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 8 years ago

Randy,

There's a schmuck at every open house!!!  You handled him well though.

Posted by Eugene Adan, Carlsbad Real Estate (Adan Properties, Carlsbad, CA (760) 720-9710) about 8 years ago

Randy, I've found most people can see when someone is just plain challenging.  It sounds like you handled the situation very well.  I would guess the observers were in a position to choose sides (if only in their minds) and it may have made them more open to speaking with you.

Did anyone comment on the "gentlemans" rnatings?  I hope your open house ended in success.

Carla Freund Realtor Fonville Morisey

Posted by Carla Freund, Raleigh - Cary Triangle Real Estate 919-602-8489 (Keller Williams Preferred Realty) about 8 years ago

you were very professional.

Posted by George Walsh about 8 years ago

Nicely done Randy,

I've had those outspoken 'know it all's' come wearing a real estate agent badge.

Sometimes, without saying a word, you simply open the door and wave them out.

Posted by I know that! about 8 years ago

What makes these folks so hard to manage is that they usually really feel that they are helping you by providing info that you need.   It's like there is a connection missing in their brain, that is, the one that provides feedback about how others around them are reacting to what they are doing or saying.

Posted by Thomas McCombs (Century 21 HomeStar) about 8 years ago

These experts can be found on various forums throughout the net. Mostly they are doom and gloomers quoting every negative article they can find.

Posted by Bill Travis, Broker/Owner (Captain Bill Realty, LLC) about 8 years ago

Just start pointing to your watch, and saying loudly "Look at the time!"

I had someone call yesterday on one of my new listings; he was the kind that just kept asking questions and then answering them himself or commenting on his questions before I could even answer...

"How much is that house at....{address}...and it looks really old...but then if the seller isn't asking too much but then would he consider renting it"...so I would try to answer price/bedrooms and then he would interrupt saying "what...did you say 195?  is that how much homes go for around here, you know I'm from {another state} and why are homes so much around here and can i rent it?" I would answer "No, he wants to sell it"...."Oh so if he can't sell it will he rent it?  is it going to be on open house..." and i'm thinking geez I hope you aren't like Randy's open house client...LOL

"Look at the time!"

Posted by Linda DeVlieg, Albuquerque Real Estate (Keller Williams Realty) about 8 years ago

Wow, I need you riding around on my shoulder right now - I seem to have alot of know it all's that I'm working with... I always come up with those answers - but you certainly seem more quick witted than I!!!  Thanks for sharing!

Posted by Lainie Ramsey, Lake Texoma Expert (Homes By Lainie Real Estate Group) about 8 years ago

Randy, here’s the scary thoughts: He may actually have a valid real estate license and some poor citizen may believe him and even worse, he might vote and he may be contributing to the gene pool.

Posted by STAN GRAHAM (ARIZONA ELITE PROPERTIES) about 8 years ago

Randy,

I normally just "bite my tongue" and try to get rid of them.

Gary

Posted by Gary Burleson, Myrtle Beach Homes, Condos, Foreclosures, Investment Propery (Beach Water Realty - www.beachwaterrealty.com) about 8 years ago

They kind of sound like my kids whom now they are pushing 40 know everything!

Posted by Amal (ML) Geots-Lazaris, Boomer Babe (RE/Max Marketing Specialsits) about 8 years ago

Ammusing story! I may have to use the "misinformed expert" in some of my teachings.

Posted by Damon Zeller (GREEN SIGN REALTY) about 8 years ago

Randy, how annoying! You were persistent and kept bouncing that ball back in his court! Sounds like he may have been an agent, which would make it all the more unethical. I can't believe even in the most 'relaxed' of states this type of behavior is going on!

Posted by Lisa Wiseman (Intero Real Estate Services, San Jose, Silicon Valley) about 8 years ago

Good responses! I would have also asked him if he is ready to make an offer on the home based on his knowledge and about how soon he could be qualified. And do the "Let's see what we can do for you, since there are others here who might also be interested." He would either move forward or head for the hills. Or the next open house to become someone else's problem.

Posted by Dave Kohl, Real Estate Advertising & Marketing Expert (First In Promotions) about 8 years ago

Randy, Well-played! Potential buyers don't need these types spreading misinformation, neither do we.

Posted by Risa Liebster, Toluca Lake Real Estate (Ramsey-Shilling Associates) about 8 years ago

Randy.. If I were with you now I would pat you on the back, stating "JOB WELL DONE".  You held your ground and gave him the correct information.  Along with informing the other prospective buyers in the background.

Posted by Valerie Osterhoudt, ABR, Cromwell, CT Real Estate ~ 860.883.8889 (Johnson Real Estate, Inc.) about 8 years ago

Randy:  You actually had me laughing by the end.  I'm so glad I haven't run into an expert like this at one of my open houses, not sure how I'd respond.  You're answers were great and the story priceless.  Carrie

Posted by Carrie Sampron, ABR SFR & Kathy Sampron (303) 931-3629 Highlands R (Home Smart Realty Group) about 8 years ago

I have had a few real estate agents act similar to this guy as a few others have mentioned.  You have to wonder how they ever close a sale.  Maybe they don't.

I had one so bad a couple of years ago, that I asked if they were an attorney. (true story)

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 8 years ago

Good job!  Those situations are tough and you handled it extremely well!

Posted by Heather Schaible, REALTOR®, PMC, SFR, ABR, GREEN (West Associates) about 8 years ago

I like Kathey Kenney's and Richard Weisser's response..

Posted by Clara Hahn about 8 years ago

Randy,

Way to speak up! It's ashame when we have to train other agents, Even worse when we have to retrain them. Opinions are one thing buy statements like that are crazy! Great job!

Sherri

Posted by Sherri Orendorf, GRI, Buying or Selling - Call Today! (Tropic Shores Realty) about 8 years ago

That's funny !!!  I think "Mr Know It All" called me yesterday.  I know a lot of these people and unfortunately some are realtors.

Posted by Kathy Beeler (The Beeler Group - Pinnacle Real Estate Partners) about 8 years ago

It is scary to think that someone with a license is like this.  I have met a few, mostly part timers.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 8 years ago

So you just stood there, watched the trainer leave, and then you shrugged your shoulders and asked yourself, "Was it something I said?"

Posted by Kristina Heili, Comprehensive Real Estate Services (Keller Williams Premier Realty) about 8 years ago

Kritina - I was just glad the trainer left the building.  The only positive part of it was that the time he spent with me, I gave another agent a break.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 8 years ago

Randy, you handled the situation well. I enjoyed reading the comments. Some of them are priceless!

Posted by Janet Campbell about 8 years ago

Janet - Thank you!

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 8 years ago

I had a similar experience with a young girl at a showing.  She was the fiance of the owner's brother and she was such a know it all, it really made me sick.  I finally looked at her and told her not to try to do my job for me.  She saiD that her father is a builder and a couple of her aunts are REALTORS®.  I guess that makes her an expert in all things pertaining to the sale of this property.  She was in actuality turning off any prospective buyer!

Posted by Sybil Campbell, REALTOR® ABR, SFR, SRES Williamsburg, Virginia (Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia) about 8 years ago

Love the know it alls.  I especially love the buyers who researched properties on the "internet" and seem to know the value of other properties.  Of course they miss things like deed restrictions, partial ownership, distressed sales, and location.  If it were that easy, we wouldn't have to work so hard to be experts.

Posted by Amy Nakos (Your Castle Summit) about 8 years ago

Sybill - It can be difficult especially if it is a spouse or fiance'.  Whether they are all wet or not your client will have to listen to them to some degree.

Amy - I have some that also overlook financing.  They like properties that will not pass FHA.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 8 years ago

Plenty of know-it-alls to go around, isn't there.

Kind of feels nice when the opportunity arises to put them in their place!  Though usually, I try to do it somewhat nicely.  Not always though.  Sometimes you just gotta slam em down.

 

-

Posted by Erby Crofutt, The Central Kentucky Home Inspector, Lexington KY (B4 U Close Home Inspections&Radon Testing (www.b4uclose.com)) about 8 years ago

Erby - I always try nice first.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 8 years ago

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